Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heena

Hyderabad

Summary

Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.

Overview

1
1
year of professional experience

Work History

Analyst-Help Desk

HCL Tech
Hyderabad
11.2023 - 04.2025

NOV 2023-APRIL 2025

ROLE: HELPDESK ANALYST

Worked as a Helpdesk Analyst for "PFIZER", an American multinational pharmaceutical and biotechnology corporation. It develops and produces medicines and vaccines for immunology, oncology, cardiology and Neurology.

ROLE & RESPONSIBILITIES:

>To ensure giving proper support for users in granting access and creating accounts for the applications.

>We use tools like CAM,FIRECREST, SIP,IMPALA,INFORM,SIRIUS.

>Priority support towards incident management using Oracle Horizon Ticketing Tool.

MAY 2025-NOW

Associate Field Dispatcher

working as a associate field patcher dispatcher for "DIEBOLD NIXDORF" an American multinational financial and retail technology company that specializes in the sale, manufacture, installation of ATM's.

ROLE & RESPONISIBILITIES:

> To assign calls to the technicians for service and installation of ATM's

> We use tools like CLICK SCHEDULE

> Priority support towards incident management using SEIBEL Ticketing Tool.

Education

Bachelor of Science -

Liitle Flower Degree & PG College
Hyderabad, UPPAL
01-2021

High School Diploma -

I Class Junior College
Secunderabad
06-2018

High School Diploma -

BRJC Parsi High School
Secunderabad
05-2018

Skills

  • Incident management
  • User access support
  • Customer service
  • Microsoft office
  • Time management
  • MS Excel
  • Verbal and written communication

Timeline

Analyst-Help Desk

HCL Tech
11.2023 - 04.2025

Bachelor of Science -

Liitle Flower Degree & PG College

High School Diploma -

I Class Junior College

High School Diploma -

BRJC Parsi High School
Heena