Heena
Hyderabad
Summary
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
1
1
year of professional experience
Work History
Analyst-Help Desk
HCL Tech
Hyderabad
11.2023 - 04.2025
NOV 2023-APRIL 2025
ROLE: HELPDESK ANALYST
Worked as a Helpdesk Analyst for "PFIZER", an American multinational pharmaceutical and biotechnology corporation. It develops and produces medicines and vaccines for immunology, oncology, cardiology and Neurology.
ROLE & RESPONSIBILITIES:
>To ensure giving proper support for users in granting access and creating accounts for the applications.
>We use tools like CAM,FIRECREST, SIP,IMPALA,INFORM,SIRIUS.
>Priority support towards incident management using Oracle Horizon Ticketing Tool.
MAY 2025-NOW
Associate Field Dispatcher
working as a associate field patcher dispatcher for "DIEBOLD NIXDORF" an American multinational financial and retail technology company that specializes in the sale, manufacture, installation of ATM's.
ROLE & RESPONISIBILITIES:
> To assign calls to the technicians for service and installation of ATM's
> We use tools like CLICK SCHEDULE
> Priority support towards incident management using SEIBEL Ticketing Tool.
Education
Bachelor of Science -
Liitle Flower Degree & PG College
Hyderabad, UPPAL01-2021
High School Diploma -
I Class Junior College
Secunderabad06-2018
High School Diploma -
BRJC Parsi High School
Secunderabad05-2018
Skills
- Incident management
- User access support
- Customer service
- Microsoft office
- Time management
- MS Excel
- Verbal and written communication
Timeline
Analyst-Help Desk
HCL Tech
11.2023 - 04.2025
Bachelor of Science -
Liitle Flower Degree & PG College
High School Diploma -
I Class Junior College
High School Diploma -
BRJC Parsi High School
Similar Profiles
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
ALAN SAMUEL DALAN SAMUEL D
Senior Customer Service Representative at HCL TechSenior Customer Service Representative at HCL Tech
Tanya GuptaTanya Gupta
Software Engineer at HCL TechSoftware Engineer at HCL Tech
Nithin SaraNithin Sara
Sr. Product Engineer at TECHMAHINDRA LTDSr. Product Engineer at TECHMAHINDRA LTD