Heena

NOV 2023-APRIL 2025

ROLE: HELPDESK ANALYST

Worked as a Helpdesk Analyst for "PFIZER", an American multinational pharmaceutical and biotechnology corporation. It develops and produces medicines and vaccines for immunology, oncology, cardiology and Neurology.

ROLE & RESPONSIBILITIES:

>To ensure giving proper support for users in granting access and creating accounts for the applications.

>We use tools like CAM,FIRECREST, SIP,IMPALA,INFORM,SIRIUS.

>Priority support towards incident management using Oracle Horizon Ticketing Tool.

MAY 2025-NOW

Associate Field Dispatcher

working as a associate field patcher dispatcher for "DIEBOLD NIXDORF" an American multinational financial and retail technology company that specializes in the sale, manufacture, installation of ATM's.

ROLE & RESPONISIBILITIES:

> To assign calls to the technicians for service and installation of ATM's

> We use tools like CLICK SCHEDULE

> Priority support towards incident management using SEIBEL Ticketing Tool.