Heena Arora

Quality Management:-

• Establish and maintain quality benchmarks and key performance indicators (KPIs) for various departments within the organization.
• Monitor and evaluate the quality of diagnostic tests, medical procedures, and patient care services.
• Develop and implement quality assurance programs and initiatives to ensure that healthcare services meet or exceed industry standards and regulatory requirements.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Developed excellent working knowledge of industry trends and improvements in processes.

Training and Development: -

• Develop and execute training programs for healthcare professionals, support staff, and new hires to ensure they have the necessary skills and knowledge.
• Create training materials, manuals, and courses that align with industry best practices and organizational goals.
• Monitor and evaluate the effectiveness of training programs, making necessary adjustments for improvement.

Compliance and Accreditation:-

• Ensure compliance with relevant healthcare regulations, accreditation standards, and industry guidelines.
• Prepare the organization for accreditation inspections and audits, such as those from bodies like JCI, CAP, or NABL.
• Implement corrective actions and continuous improvement processes based on audit findings.

Data Analysis and Reporting:-

• Analyze quality and performance data to identify trends and areas for improvement.
• Prepare and present regular reports to senior management on quality and training metrics and outcomes. Use data-driven insights to make recommendations for process improvements.

Team Leadership: -

• Manage a team of Paramedics & Logistics for their quality control and training, providing guidance and support.
• Set performance goals for team members and conduct performance evaluations. Foster a culture of continuous improvement and quality consciousness within the team.

• Hematology - Beckman HMX, Beckman coulter LH series, ACL Elite Pro, ACL 7000, Acl Elite 300, Bio-Rad
• D-10,Horriba Yumizen 1500
• Biochemistry - Hitachi 902, Hitachi 917, Cobas, Bio-Rad D-10, I lite, AU-680, AU-480
• Immunoassay/Serology - Immulite-1000, Beckman Access 2, Evolis,DXI
• Microbiology/ Blood Bank - Bectec 9050, Bectec9240, Beckman Microscan Walkway and ID card system
• Audits - Performing Lab audits as a internal auditor ⦁ Trainings - Pra- Analytical trainings for paramaedics on Sample collection and Compliance
• Certifications: ⦁ Certification of Beckman coulter LH 750,780 training
• Certification of ACL Elite pro, ACL 7000 and ACL300 training
• Certification of BIORAD D-10 training
• St
• Stephen's hospital Delhi
• Certification of ISO(15189:2012 assessor training course) for testing and calibration laboratories
• Attended various trainings at St .Stephen's hospital like stress management, sexual harassment, personality development
• Certification of ISO(15189:2012 assessor training course) for testing and calibration laboratories.
• Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Improved quality processes for increased efficiency and effectiveness.

Quality Assurance:-

• Ensure the accuracy and reliability of diagnostic test results provided to consumers.
• Develop and maintain quality assurance standards and procedures.
• Monitor and evaluate the performance of diagnostic equipment and processes to maintain high-quality standards.

Process Improvement:-

• Identify opportunities for process improvement to enhance efficiency and accuracy.
• Implement and oversee process changes to optimize the delivery of diagnostic services.
• Collaborate with relevant teams to streamline workflows and reduce errors.

Compliance and Regulation:-

• Ensure that the diagnostics process complies with all relevant industry regulations and standards.
• Stay up to date with changes in regulations and update procedures and practices accordingly.
• Prepare for and participate in regulatory audits and inspections.

Training and Development:-

• Provide training to lab technicians, Field Force (Phlebotomists & Logistics) staff to maintain quality standards.
• Develop and update training materials and programs to ensure ongoing education and skill development.
• Conduct regular performance assessments and provide feedback and coaching.

Customer Satisfaction:-

• Monitor customer feedback and satisfaction levels.
• Investigate and address customer complaints and concerns related to diagnostic services.
• Work with customer support and marketing teams to enhance the overall customer experience.

Document Management:-

• Maintain accurate and up-to-date records of all diagnostic processes and results.
• Ensure proper documentation of quality control measures and protocols.
• Implement document management systems for easy retrieval and compliance.

Audit and Evaluation:-

• Conduct internal audits to identify areas of non-compliance and quality concerns.
• Implement corrective and preventive actions based on audit findings.
• Evaluate the effectiveness of quality control measures and make recommendations for improvements.

Laboratory Operations Management:

• Ensure smooth day-to-day operations of the laboratory.
• Oversee the scheduling and allocation of resources, including staff, equipment, and supplies.
• Maintain compliance with regulatory requirements and accreditation standards (e.g., CLIA, CAP, ISO).

Quality Assurance and Quality Control:

• Develop and implement quality assurance and quality control programs.
• Monitor and ensure the accuracy and reliability of test results.
• Investigate and address any deviations or errors.

Staff Management:

• Recruit, train, and supervise laboratory personnel, including medical technologists and technicians.
• Set performance expectations and conduct performance evaluations.
• Foster a culture of teamwork, continuous learning, and professional development.

Budget and Resource Management:

• Manage the laboratory budget, including cost control and resource allocation.
• Evaluate and procure laboratory equipment and supplies.
• Identify opportunities for cost savings and efficiency improvements.

Safety and Compliance:

• Implement and enforce safety protocols to protect laboratory staff and patients.
• Ensure compliance with local, state, and federal regulations.
• Handle hazardous materials and waste in accordance with safety standards.

Equipment Maintenance:

• Maintain and calibrate laboratory equipment to ensure accurate results.
• Schedule and coordinate preventive maintenance and repairs.
• Manage equipment inventory and replacement as needed.

Inventory Control:

• Manage laboratory inventory, including reagents, consumables, and supplies.
• Implement systems for tracking and reordering supplies as necessary.
• Minimize waste and control costs associated with inventory.

Data Management:

• Oversee the proper documentation of test results and patient records.
• Implement and maintain a Laboratory Information Management System (LIMS) for data organization.
• Ensure data security, privacy, and confidentiality.

Regulatory Compliance and Accreditation:

• Ensure the laboratory's compliance with all relevant regulatory agencies and accreditation bodies.
• Prepare for and participate in inspections and audits.

• Operated and calibrated an assortment of laboratory/ testing equipment and perform various chemical, microscopic, and bacteriologic tests
• Maintained lab equipment and troubleshot/resolve instrument problem
• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, histology, and bacteriology to aid physicians in diagnosing and treating disease
• Consistently commended for the timely, high-quality completion of both routine and special laboratory assays of patient specimens (including blood and other body fluids, skin scrapings and surgical specimens)
• Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail
• Demonstrated the ability to communicate test results effectively with physicians, pathologists, and nursing staff as a member of interdisciplinary team focused on providing exemplary quality of care
• Evaluated quality control within laboratory using standard laboratory test and measurement controls, safety, and risk-management guidelines.