Heena Gorakh
Bilaspur
Summary
Dynamic hospitality professional with extensive 10+ Years experience, excelling in guest relations and team supervision. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and sound decision-making. Skilled in property management systems, I thrive in high-pressure environments while fostering positive relationships with guests. Highly adaptable professional ready to relocate to Dubai and start onsite within one month of an offer
Overview
13
13
years of professional experience
Work History
Senior Duty Manager
The Manohar hotel
hyderabad
05.2023 - 12.2025
Duty Manager
The Platinum Boutique inn
Hyderabad
03.2021 - 04.2023
Duty Manager
Hotel Hampshire Plaza
Hyderabad
11.2019 - 02.2021
Duty Manager
Park Plaza Delhi CBD Shahdara
09.2017 - 10.2018
Guest Relations Executive
Aditya Park Inn
Hyderabad
03.2015 - 09.2016
Guest Relations Executive
Grand Dhillon Hotel
Chattisgarh
04.2014 - 01.2015
Guest Relations Executive
Ellaa Hotels
Hyderabad
10.2012 - 11.2013
Education
Master of Commerce - Accounting And Finance
BILASPUR UNIVERSITY
BILASPUR07-2025
PGDCA - COMPUTER
KALINGA UNIVERSITY
RAIPUR07-2021
Graduation (B.com) - ACCOUNTING AND FINANCE
Bilaspur University
bilaspur03-2016
diploma - Aviation, Hospitality & Air travel Management
Frankfinn Institute of Airhostess Training
Jamshedpur04-2011
intermediate -
B.M.H.S School
Bilaspur03-2011
S.S.C -
B.M.H.S School (Matriculation)
Bilaspur03-2009
Skills
- Property management
- Customer relationship management
- Team leadership
- Team supervision
- Effective organizational and time management skills
- Problem solving
- Sound decision making
- Multitasking under pressure
- Oral and written communication
- Active listening
- Interpersonal communication
- Goal-oriented mindset
- Ability to learn quickly and apply knowledge effectively
- Strong administrative support
- Self-directed work
- Guest interaction
Personal Information
- Date of Birth: 1992-12-06
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Passport Number : AR382106
Languages
Languages Known : English and Hindi.
Disclaimer
I hereby declare that all statements made here are true, complete and correct to the best of my knowledge and belief. Date: Place: Signature
Timeline
Senior Duty Manager
The Manohar hotel
05.2023 - 12.2025
Duty Manager
The Platinum Boutique inn
03.2021 - 04.2023
Duty Manager
Hotel Hampshire Plaza
11.2019 - 02.2021
Duty Manager
Park Plaza Delhi CBD Shahdara
09.2017 - 10.2018
Guest Relations Executive
Aditya Park Inn
03.2015 - 09.2016
Guest Relations Executive
Grand Dhillon Hotel
04.2014 - 01.2015
Guest Relations Executive
Ellaa Hotels
10.2012 - 11.2013
Master of Commerce - Accounting And Finance
BILASPUR UNIVERSITY
PGDCA - COMPUTER
KALINGA UNIVERSITY
Graduation (B.com) - ACCOUNTING AND FINANCE
Bilaspur University
diploma - Aviation, Hospitality & Air travel Management
Frankfinn Institute of Airhostess Training
intermediate -
B.M.H.S School
S.S.C -
B.M.H.S School (Matriculation)