Heena Gurbani
Manager - Trust & Safety
Bangalore
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet stakeholder needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Manager - Trust & Safety
Linkedin.com
Bangalore
11.2019 - Current
- Resolved team member & stakeholder conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with vendor partner and cross functional team.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
Sr. Training Specialist
Linkedin.com
Bangalore
11.2019 - 09.2022
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Assisted in development of employee assessments to measure training value.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Training Specialist
Amazon.com
Bangalore
04.2014 - 10.2019
- Trained and mentored 2000+ new personnel hired to fulfill various roles.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Coordinated administrative functions necessary to deliver and document training programs.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Skills
Project Management
Certification
Strategic Data Storytelling
Timeline
Strategic Data Storytelling
03-2023
Instructional Designing
10-2022
Manager - Trust & Safety
Linkedin.com
11.2019 - Current
Sr. Training Specialist
Linkedin.com
11.2019 - 09.2022
Green Belt - Six Sigma
05-2017
Training Specialist
Amazon.com
04.2014 - 10.2019
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