Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Projects
Certification
Timeline
Generic
Heena Kapoor

Heena Kapoor

Delhi

Summary

Experienced manager with a demonstrated history of working in risk management and financial analysis. Proven expertise in evaluating operational risks, developing controls, and managing business metrics. Successfully led onsite and remote knowledge transfer initiatives, and collaborated with teams to ensure timely completion of month-end closing activities. Previous roles involve overseeing bank reconciliations, guiding teams, and executing cash application processes. Core competencies include risk identification, internal audit compliance, balance sheet reconciliation, and business process improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

Genpact India
05.2019 - Current
  • Enterprise Risk Management - Identifying, assessing documents, and reviewing operational risk.
  • Designing, implementing, and testing controls.
  • Developing and testing key procedures.
  • Creating and reviewing key risk indicators.
  • Registering risk events, managing, and delivering risk incident reports.
  • Remote Knowledge Transfer from the Philippines.
  • Worked and led the BSR team to drive the monthly, quarterly, and annual close process.
  • Establish, maintain, operating, and business metrics.
  • Perform financial reporting and ad-hoc business analyses.
  • Drive a continuous improvement culture in the team.
  • Set and manage internal controls, such as developing a control framework.
  • Establish strong analytical procedures over the balance sheet.
  • Handling client escalations globally, and escalating critical issues timely to the clients.
  • Performing bank and balance sheet reconciliations.
  • Ensuring month-end closing activities are done timely.
  • Managing audit queries, both internal and external.
  • Approving reconciliations and JVs for the team.
  • Designed and used assessments to monitor employees' learning outcomes.

Subject Matter Expert

EXL Services Dot Com
11.2015 - 05.2019
  • On-site knowledge transfer from London, United Kingdom.
  • Worked, managed bank reconciliations, and mentored the team to drive monthly, quarterly, and annual close targets.
  • Lead and support projects and people across engagements in a business area.
  • Work to continuously enhance client delight, customer satisfaction, and ensure quality deliverables, complete risk formalities, and support in achieving the set financial targets.
  • Performed daily, weekly, and monthly cash and bank, debtor and creditor reconciliation, and intercompany reconciliations.
  • Rectification of accounting errors by analyzing the nature of transactions and posting JVs and accruals.
  • Clearance of aged open items from the reconciliations.
  • Project: Auto Reconciliation in Oracle.

Accenture
06.2012 - 11.2015
  • Remote knowledge transfer from European and Nordic countries' clients and trained peers on the activities of cash application activities and supply chain management.
  • Handling Dispute Management.
  • Performed month-end reports.
  • Prepare monthly and quarterly reconciliations as per policy.
  • Bank and cash reconciliations, and FIM (Supply Chain Reconciliations)
  • Perform inter-company reconciliations for legal entities. Corresponding trading partners' balance and parent company balance vs. Subsidiary company's balances.

Associate

JewelsNext Media Pvt Ltd
08.2011 - 06.2012
  • Handling queries and complaints of customers is responsible for managing the online B2B profile of various clients and their product lines.
  • Tie-ups with jewelry brands to get them on board.
  • Online marketing strategy discussions.
  • Handling their payment and billing issues.

Education

Master degree - Finance

Symbiosis Centre For Distance Learning
01-2014

Bachelor degree -

Delhi University
01-2011

12th -

GGSSS

10th -

Deep Memorial Public School

Skills

  • Risk identification and management
  • Risk tools and systems maintenance
  • Control monitoring
  • Internal audit and compliance
  • Internal controls
  • Audit issue remediation
  • Support for risk and controls audits
  • Balance sheet reconciliation
  • Knowledge transfer strategies
  • Team leadership
  • Variance analysis
  • Business process improvement
  • Remote knowledge transfer

Accomplishments

  • Appreciated by senior leadership and clients at different levels of my career
  • I have been appreciated with the Numero Uno, Silver, and Bronze awards, along with the BE award
  • Appreciated by Genpact India and US CEO on Value Share and Green Belt Project
  • I have been awarded in corporate tournaments for badminton, cricket, and sprint racing

Hobbies and Interests

  • Sports
  • Travel

Projects

  • Green Belt project: Reconciliation, Reducing Aged Variances in Reconciliation, 2020
  • Value Share project on BlackLine, 2021

Certification

  • Generative AI
  • Agentic AI
  • Lean, Six Sigma, Green Belt Certified

Timeline

Manager

Genpact India
05.2019 - Current

Subject Matter Expert

EXL Services Dot Com
11.2015 - 05.2019

Accenture
06.2012 - 11.2015

Associate

JewelsNext Media Pvt Ltd
08.2011 - 06.2012

Master degree - Finance

Symbiosis Centre For Distance Learning

Bachelor degree -

Delhi University

12th -

GGSSS

10th -

Deep Memorial Public School

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Heena Kapoor