Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Maritalstatus
Achievements and Honour
Timeline
Generic
Heena Kauser Shaikh

Heena Kauser Shaikh

Mumbai

Summary

With a focus on ensuring passengers' comfort and safety, I bring extensive experience in conducting thorough safety demonstrations, managing in-flight supplies, and facilitating organized boarding processes. I excel in addressing passenger queries, collaborating effectively with diverse cabin crew members, and assisting passengers with special needs. My adaptability to rotational shifts, commitment to punctuality, and proficiency in English and Hindi, alongside strong decision-making skills during emergencies, make me a valuable asset. My active and helpful personality, combined with solid administrative and people management abilities, ensures a positive and smooth travel experience for passengers.

Productive Human Resources Manager with 5 years track record of success in developing and administrating human resource plans and procedures. Present and approachable proven history contributing to development of HR department goals and objectives. Conducted background check, new hire orientation and facilitated the interview process, including processing of all new hire documents.

Overview

13
13
years of professional experience

Work History

HR Assistant / Customer Relationship

THE COURTYARD RESTAURANT
Mumbai
10.2019 - 04.2024
  • Productive Human Resources Manager with 5 years track record of success in developing and administrating human resource plans and procedures
  • Present and approachable proven history contributing to development of HR department goals and objectives
  • Conducted background check, new hire orientation and facilitated the interview process, including processing of all new hire documents.
  • Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.

Cabin Crew

Jet Airways
Mumbai
08.2015 - 04.2019
  • With a focus on ensuring passengers' comfort and safety, I bring extensive experience in conducting thorough safety demonstrations, managing in-flight supplies, and facilitating organized boarding processes
  • I excel in addressing passenger queries, collaborating effectively with diverse cabin crew members, and assisting passengers with special needs
  • My adaptability to rotational shifts, commitment to punctuality, and proficiency in English and Hindi, alongside strong decision-making skills during emergencies, make me a valuable asset
  • My active and helpful personality, combined with solid administrative and people management abilities, ensures a positive and smooth travel experience for passengers.

Asst. Showroom Manager

KIAH LIFE STYLE PVT LTD
Mumbai
03.2012 - 06.2015
  • I prioritized customer satisfaction in my role, managing store activities, achieving key results, and exceeding profit targets
  • Responsibilities included overseeing store operations, conducting sales training, and actively contributing to promotions
  • My strategic planning focused on aligning business directions for maximum profitability
  • I organized events for product presentations and played a crucial role in order finalization, coordinating with departments
  • I was dedicated to maintaining a pristine store environment and delivering outstanding customer service.

HR Executive

CEDP Skill Institute
01.2011 - 01.2012
  • Conducted seminars in NGOs, schools, and colleges, providing vocational guidance to housewives and students as needed, coordinated and scheduled appointments with HR representatives from various organizations for student recruitment.

Education

Bachelor of Arts - English Literature

Mumbai University
Mumbai
03-2012

Skills

  • MSOffice
  • Windows XP
  • Crms & Isms
  • Recruitment Management
  • Training Coordination
  • Team Player

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Sport Activities
  • Gardening
  • Crafting

Disclaimer

I hereby declare that the information provided above is true and accurate to the best of my knowledge

Maritalstatus

Single

Achievements and Honour

  • Received certificate in recognition from Jet Airways for meritorious service
  • Received appreciation in recognition for having the most appreciations from passengers for outstanding service in flight.
  • First Aid trained and practiced for 4 years certified by directorate general of civil aviation (DGCA)
  • Safety and emergency procedures trained for 4 years by directorate general of civil aviation (DGCA)
  • Handling of dangerous goods certified by directorate general of civil aviation (DGCA)
  • Won certificates awards in school and college competition
  • Won certification for participating in social activities during college

Timeline

HR Assistant / Customer Relationship

THE COURTYARD RESTAURANT
10.2019 - 04.2024

Cabin Crew

Jet Airways
08.2015 - 04.2019

Asst. Showroom Manager

KIAH LIFE STYLE PVT LTD
03.2012 - 06.2015

HR Executive

CEDP Skill Institute
01.2011 - 01.2012

Bachelor of Arts - English Literature

Mumbai University
Heena Kauser Shaikh