Summary
Overview
Work History
Education
Skills
Timeline
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Heena Kouser

Delivery Manager | Product Manager | Business Analyst
Bengaluru

Summary

Dynamic Technical Product Owner with a proven track record at Mindera, adept in Agile methodologies and stakeholder relationship management. Successfully led cross-functional teams to deliver engaging game features, enhancing user experience and satisfaction. Skilled in user story creation and product backlog management, driving impactful product development and strategic releases.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Technical Product Owner/Technical Delivery Manager

Mindera ( 2K Games)
Bengaluru
04.2024 - Current
  • Led the product development process for multiple games, working closely with game designers, engineers, and QA teams to ensure successful feature delivery.
  • Managed a cross-functional team using Agile methodologies, conducting regular sprint planning, backlog grooming, and daily stand-ups to track progress.
  • Collaborated with the development team to define and implement key game mechanics, balancing technical requirements with user experience goals.
  • Created and prioritized product roadmaps based on market research, player feedback, and technical feasibility.
  • Wrote detailed user stories, use cases, and technical specifications to guide development and ensure all features met quality standards.
  • Coordinated with marketing and customer support teams to ensure smooth game launches and ongoing updates.

Product Owner | Business Analyst

Mindera ( Trainline)
Bengaluru
01.2023 - 04.2024
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Owned and prioritized product backlog.
  • Enhanced product usability by conducting user research and incorporating feedback into development.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
  • Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
  • Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.

QA Engineer | Associate Business Analyst

Mindera ( Trainline )
03.2019 - 01.2023
  • Playing a dual role of QA and Business Analyst.
  • Worked in close collaboration with Senior Business analyst and Product owner for translating features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements and to maximize the value of the product.
  • Involved in developing the Test Cases, Design Test steps and associated the corresponding requirements.
  • Implemented Appium Scripts to test iOS and Android platforms.
  • Building and deploying new builds for Mobile android & iOS apps.
  • Experience in testing using cloud-based cross-browser testing tool- Browser Stack & Sauce labs.
  • Utilized Firebase features: A/B testing, Crashlytics, Remote Config for better User interface.
  • Expertise in uploading and releasing apps to App Store and Play Store.
  • Lead a team of test automation engineers by mentoring them as required.
  • SME and the go to person for any escalations and/or road blocks.

Associate Quality Analyst

Thomson Reuters
04.2018 - 03.2019
  • Developed automation scripts for new features and increase test coverage by automating more scenarios.
  • Involvement in the preparation Test scenarios and Test data.
  • Manually running test cases before automating it.
  • Execution of Test cases and continuously look for Quality Defects that are not turned down by developers.

Associate Quality Analyst

Hcentive Technologies
06.2015 - 09.2017
  • Conducting functional testing with valid and invalid inputs for positive and negative testing.
  • Identification of test cases which need to be automated.
  • Involved in Unit as well as Integration testing of all the internal products.
  • Automation testing of complex EDI, .TXT, .XLSX and .CSV files.
  • Reporting Quality Defects that are not turned down by Developers.
  • Responsible for sending weekly status report.
  • Maintenance of Product Regression suite and publishing execution results to stakeholders for new build.

Education

Bachelor of Technology - Computer Science

Amity School of Engineering & Technology
Greater Noida, India
03.2011 - 04.2015

Skills

Agile methodology

Agile frameworks

User story creation

Story planning

Product backlog management

Stakeholder relationship management

Product lifecycle management

Feature prioritization

Release planning

Teamwork and collaboration

Figma

Jira

UI/UX

Timeline

Technical Product Owner/Technical Delivery Manager

Mindera ( 2K Games)
04.2024 - Current

Product Owner | Business Analyst

Mindera ( Trainline)
01.2023 - 04.2024

QA Engineer | Associate Business Analyst

Mindera ( Trainline )
03.2019 - 01.2023

Associate Quality Analyst

Thomson Reuters
04.2018 - 03.2019

Associate Quality Analyst

Hcentive Technologies
06.2015 - 09.2017

Bachelor of Technology - Computer Science

Amity School of Engineering & Technology
03.2011 - 04.2015

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Heena KouserDelivery Manager | Product Manager | Business Analyst