Heena Nayak
Pune
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vsynersgise Outsouring Ltd
Qlink wireless
04.2022 - 07.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Worked flexible hours across night, weekend and holiday shifts.
First Source Solutions Pvt. Ltd
Sky ltd
08.2018 - 04.2022
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines
Wipro Ltd
Fedex logistics
08.2016 - 06.2018
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
PGDM - E-commerce
Welingkar Institute of Management Studies
Mumbai04.2017
Bachelor of Commerce -
Niranjana Majithia College of Commerce
Mumbai2014
Skills
- Problem-Solving
- Call Center Operations
- Technical Support
- Data Evaluation
- Documentation
- Account Management
- Multitasking Abilities
- Excellent Communication
- Active Listening
Certification
Henry Harvin Education
Lean Green Belt Six Sigma
Timeline
Vsynersgise Outsouring Ltd
Qlink wireless
04.2022 - 07.2023
First Source Solutions Pvt. Ltd
Sky ltd
08.2018 - 04.2022
Wipro Ltd
Fedex logistics
08.2016 - 06.2018
PGDM - E-commerce
Welingkar Institute of Management Studies
Bachelor of Commerce -
Niranjana Majithia College of Commerce
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