Heena Rani

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, and QuickBooks to facilitate daily office operations.

• Greeting and welcoming guests and providing them with a positive first impression of the organization.
• Directing guests and answering their questions.
• Notifying other workers of visitor arrival.
• Maintaining telecommunications systems.
• Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
• Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
• Documenting and communicating various actions, irregularities, and continuing needs.
• Answering the telephone; taking and relaying messages; providing information to callers.
• Providing administrative and clerical support.
• Preparing letters and documents.
• Receiving and sorting mail and packages.
• Scheduling appointments and maintaining appointment calendar.
• Coordinating meetings and organizing catering and room bookings.
• Ordering office supplies.
• Managing digital and hard-copy filing systems.

• Telephone & Front Desk Reception
• Customer Service
• Filing
• Database & Records Management
• Executive & Administrative Support
• Reports & Spreadsheets
• Complaint Handling
• Data Entry
• Managing Travel Desk bookings of Company

• English
• Hindi
• Punjabi

Traveling, Reading Newspaper and Magazines.

• Father's Name: LATE SH KESHAV LAL
• Mother's Name: SMT. POOJA RANI
• Date of Birth: 08/10/91
• Marital Status: Married