Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
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Heena Sejwani

Heena Sejwani

PATIENT RELATIONSHIP OFFICER
Jaipur

Summary

Experienced with managing patient concerns and fostering positive experiences in healthcare settings. Utilizes effective communication and problem-solving skills to address issues and enhance satisfaction. Track record of strong conflict resolution abilities and collaborative teamwork to ensure smooth healthcare operations.

Overview

12
12
years of professional experience

Work History

Patient Relations Officer

SURYA HOSPITAL
11.2024 - Current
  • Streamlined communication between patients, families, and healthcare staff for improved care coordination.
  • Conducted regular rounds to interact with patients and gather valuable feedback for service improvements.

Assistant Manager

Centre for Eye Sight
04.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

PHC & OPD In charge

Fortis Hospital
03.2019 - 09.2022
  • Managing all Team (IPD, OPD & Admission)
  • Handling all type of outstanding (IPD Self pay, TPA and OPD packages)
  • Handling TPA, query
  • Responsible for making all Admission related formalities, ensuring all formalities and query objectives were met.
  • Handling Patient Grievances and Problems
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

PCS Head

Apex Hospital
06.2018 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Senior Executive Billing

Cocoon Hospital
11.2014 - 04.2018
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.

Process Associate

Genpact
04.2013 - 03.2014
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.


Education

BACHELOR IN COMMERCE - Business Accountancy

MDS UNIVERSITY
AJMER
04.2001 -

Senior Secondary - Business Administration And Management

CENTRAL ACADEMY SCHOOL
Beawar, RJ
04.2001 - 01.2009

Skills

Electronic health records

Personal Information

  • Father's Name: Late. Prakash Sejwani
  • Date of Birth: 12/07/91
  • Marital Status: Married

Disclaimer

I hereby declare that the above information furnished here is true to that of my knowledge and belief.

Timeline

Patient Relations Officer

SURYA HOSPITAL
11.2024 - Current

Assistant Manager

Centre for Eye Sight
04.2023 - 08.2024

PHC & OPD In charge

Fortis Hospital
03.2019 - 09.2022

PCS Head

Apex Hospital
06.2018 - 03.2019

Senior Executive Billing

Cocoon Hospital
11.2014 - 04.2018

Process Associate

Genpact
04.2013 - 03.2014

BACHELOR IN COMMERCE - Business Accountancy

MDS UNIVERSITY
04.2001 -

Senior Secondary - Business Administration And Management

CENTRAL ACADEMY SCHOOL
04.2001 - 01.2009

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Heena SejwaniPATIENT RELATIONSHIP OFFICER