Heena Sejwani
PATIENT RELATIONSHIP OFFICER
Jaipur
Summary
Experienced with managing patient concerns and fostering positive experiences in healthcare settings. Utilizes effective communication and problem-solving skills to address issues and enhance satisfaction. Track record of strong conflict resolution abilities and collaborative teamwork to ensure smooth healthcare operations.
Overview
12
12
years of professional experience
Work History
Patient Relations Officer
SURYA HOSPITAL
11.2024 - Current
- Streamlined communication between patients, families, and healthcare staff for improved care coordination.
- Conducted regular rounds to interact with patients and gather valuable feedback for service improvements.
Assistant Manager
Centre for Eye Sight
04.2023 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
PHC & OPD In charge
Fortis Hospital
03.2019 - 09.2022
- Managing all Team (IPD, OPD & Admission)
- Handling all type of outstanding (IPD Self pay, TPA and OPD packages)
- Handling TPA, query
- Responsible for making all Admission related formalities, ensuring all formalities and query objectives were met.
- Handling Patient Grievances and Problems
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
PCS Head
Apex Hospital
06.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Senior Executive Billing
Cocoon Hospital
11.2014 - 04.2018
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
Process Associate
Genpact
04.2013 - 03.2014
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Education
BACHELOR IN COMMERCE - Business Accountancy
MDS UNIVERSITY
AJMER 04.2001 -
Senior Secondary - Business Administration And Management
CENTRAL ACADEMY SCHOOL
Beawar, RJ 04.2001 - 01.2009
Skills
Electronic health records
Teamwork and collaboration
Caring and empathetic
Multitasking Abilities
Adaptability and flexibility
Personal Information
- Father's Name: Late. Prakash Sejwani
- Date of Birth: 12/07/91
- Marital Status: Married
Disclaimer
I hereby declare that the above information furnished here is true to that of my knowledge and belief.
Timeline
Patient Relations Officer
SURYA HOSPITAL
11.2024 - Current
Assistant Manager
Centre for Eye Sight
04.2023 - 08.2024
PHC & OPD In charge
Fortis Hospital
03.2019 - 09.2022
PCS Head
Apex Hospital
06.2018 - 03.2019
Senior Executive Billing
Cocoon Hospital
11.2014 - 04.2018
Process Associate
Genpact
04.2013 - 03.2014
BACHELOR IN COMMERCE - Business Accountancy
MDS UNIVERSITY
04.2001 -
Senior Secondary - Business Administration And Management
CENTRAL ACADEMY SCHOOL
04.2001 - 01.2009