Heena Shaikh

• Provide questions and assignment which assigned for physics sub for K-12, NEET and JEE aspirant
• Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

• Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
• Reviewed admissions applications and evaluated student credentials.
• Coordinated follow up and student outreach to monitor academic progress for at-risk students.
• Provided comprehensive support services encompassing career and personal goals of student.
• Met institutes deadlines while applying result-driven and goal-oriented methodology to admission procedures.
• Answered student inquiries and resolved problems related to curriculum and course prerequisites.
• Maintained student database and electronic records for each student contact.
• Organized, detailed and excellent track record of working well under pressure to meet deadlines.
• Managed over 500 customer calls per day.

• Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
• Monitored 5-employee team while handling day-to-day accounting processes and financial accuracy.
• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.

Counseled students and their parents about institutes course information and guided them to choose best suitable course for them and confirmed their admission in institute.

• Preserved student academic files and monitored student progress and achievements using ms-excel and embibe software.
• Preserved student fees payment record and took follow up of over 30 students per day for next fees instalment using ms-excel and embibe software.
• Organized, detailed and excellent track record of working well under pressure to meet deadlines.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.

• Have done summer internship and mainly job focused on marketing and customer service.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained excellent follow up record of customer and maintained calling sheet using MS-Excel software.
• Met with students in-person and spoke over telephone to help 20 students per day construct class schedules.
• Identified potential barriers within student academic process to initiate steps for resolution.