Open To Work
Heena Sharma
Delhi
Summary
Skilled Operations Analyst with a background in streamlining complex business operations and improving efficiency. Strengths include robust analytical skills, problem-solving abilities, and strategic planning. Previous roles involved developing operational strategies to enhance productivity, which resulted in improved organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DATA OPERATIONS ANALYST
GfK - An NIQ Company
Gurugram
09.2023 - Current
- Analyzed market trends by evaluating data and identifying patterns. Delivered structured reports that supported client decision-making.
- Developed reports using analytical tools to present findings clearly.
- Market Research and Analysis. Data management and updating using software.
VIRTUAL CUSTOMER SERVICE ASSOCIATE
AMAZON
New Delhi
08.2022 - 11.2022
- Troubleshot and resolved customer issues, enhancing satisfaction through effective problem-solving and technical skills.
- Assisted customers with product selection, ordering, and technical support, streamlining processes for billing, returns, and exchanges.
INTERNSHIP TRAINEE
MSME-TECHNOLOGY DEVELOPMENT CENTRE (PPDC)
Agra
08.2021 - 09.2021
- Developed skills in IoT, data analysis, and big data technologies to contribute to project objectives.
Education
BACHELOR'S OF TECHNOLOGY - AEROSPACE ENGINEERING
SRM Institute of Science And Technology
Chennai, Tamil Nadu05.2022
CLASS XII - Computer Science
Kendriya Vidyalaya No.2 Air Force Academy
Hyderabad, Telangana05.2018
CLASS X -
Kendriya Vidyalaya No.2 Air Force Academy
Hyderabad, Telangana05.2016
Skills
- Data Analytics
- SQL
- C/C programming
- Python
- Tableau
- Power Bi
- Data management
- Microsoft Office Tools
- Research
- Critical thinking
- Analytical thinking
- Problem resolution
Certification
• Business Analytics Certification Program
• Data Analysis and Interpretation Capstone
• National Cadet Corps (NCC) 'C' Certificate
• SQL for Data Analysis
• Developing AI Applications on Azure
• Spatial Data Science and Applications
• Programming for Everybody (Getting Started with Python)
• Data Analysis and Interpretation Capstone
• National Cadet Corps (NCC) 'C' Certificate
• SQL for Data Analysis
• Developing AI Applications on Azure
• Spatial Data Science and Applications
• Programming for Everybody (Getting Started with Python)
Hobbies and Interests
- Reading scientific literature with emphasis on astronomy and aeronautics
- Playing outdoor Games (Badminton/Volleyball)
- Listening to songs
Projects
BUSINESS CASE - CREDIT CARD ANALYSIS
Mar 2023 - May 2023
Machine Learning and Regression Models
In this project, Machine learning techniques and two regression models have been used to compare and then arrive at a suitable solution. The aim of the project is to find the number of defaulters among credit card holders from the bank.
EMBEDDED SYSTEMS - AUTOMATION AND TELEMETRY
Jun 2020 - Jun 2022
Programming Algorithms and Automation of Modules
This project is based on Embedded systems. In this project, simulations have been performed on Arduino IDE, Arduino module, Pixhawk (Autopilot), Flight Controllers (Betaflight, INAV), GPS modules, Telemetry modules and etc, to derive a collective outcome to automate an aircraft.
Personal Information
- Date of Birth: 23rd June 2001
- Gender: Female
- Nationality: Indian
Languages
- English
- Hindi
- Japanese
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹75000/yr - ₹200000/yrTimeline
DATA OPERATIONS ANALYST
GfK - An NIQ Company
09.2023 - Current
VIRTUAL CUSTOMER SERVICE ASSOCIATE
AMAZON
08.2022 - 11.2022
INTERNSHIP TRAINEE
MSME-TECHNOLOGY DEVELOPMENT CENTRE (PPDC)
08.2021 - 09.2021
BACHELOR'S OF TECHNOLOGY - AEROSPACE ENGINEERING
SRM Institute of Science And Technology
CLASS XII - Computer Science
Kendriya Vidyalaya No.2 Air Force Academy
CLASS X -
Kendriya Vidyalaya No.2 Air Force Academy