Non-Fictional Book Reading
Heena Singh
knowledge management analyst
Bangalore
Summary
Dynamic and detail-oriented Knowledge Management professional with 3+ years of experience in organizing, categorizing, and disseminating information efficiently. Proficient in utilizing various knowledge management systems and tools to streamline processes and enhance organizational knowledge sharing. Seeking to leverage expertise in a challenging role within a forward-thinking organization.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Knowledge Management Analyst
KPMG Global Services
01.2024 - Current
- Led the development and implementation of knowledge management framework, resulting in 98% increase in information accessibility and retrieval efficiency.
- Developed and maintained knowledge repositories, ensuring content accuracy, relevancy, and accessibility.
- Established and maintained taxonomies and metadata standards to enhance the organization's knowledge classification and organization.
- Collaborated with subject matter experts to identify knowledge gaps and develop content to fill those gaps.
- Conducted periodic audits of knowledge assets to identify outdated or redundant content and recommend appropriate actions.
- Managed the organization's document management system, ensuring proper organization and version control.
- Supported implementation of new knowledge management system, including data migration and user training activities.
- Conducted user training sessions and developed documentation to promote knowledge management best practices across the organization.
Trust & Safety Content Management
Accenture
01.2021 - 01.2024
- Implemented and managed content moderation strategies to ensure
compliance with platform guidelines and industry regulations. - Developed and enforced policies for user-generated content, effectively
reducing violations by 95% - Conducted regular content audits, identifying and removing prohibited or harmful content, resulting in a 85% decrease in policy violations.
- Collaborated with cross-functional teams to investigate and mitigate trust and safety incidents, contributing to a 90% decrease in security breaches.
- Created comprehensive policy documentation and training materials for
internal teams, resulting in improved policy awareness and adherence. - Generated regular reports and dashboards to provide insights into trust and safety metrics, aiding in data-driven decision-making.
- Stayed updated on industry trends and emerging threats, proactively
adapting trust and safety strategies to maintain a safe online environment.
Education
Master of Arts - Applied Economics
St Joseph's University
Bengaluru, India 04.2001 -
Bachelor of Arts - BA History, Economics, Sociology
Jyoti Nivas College
Bengaluru, India 04.2001 -
No Degree - Physics, Chemistry, Mathematics, And Biology
NTR PU College
Benagluru 04.2001 -
OLBS Secondary School
Bengaluru, India04.2012
Skills
Accomplishments
- Awarded ALE Champions award for Users Queue
- Best Performer For 4 Quarter in terms of RPA, Occupancy and Utilization
- Encores Award ( Sep 2021, June 2022)
- Core Value Award ( April 2023)
Interests
Crochet
Certification
Microsoft Power BI - The Complete Masterclass (Udemy)
Timeline
Microsoft Power BI - The Complete Masterclass (Udemy)
03-2024
Knowledge Management Analyst
KPMG Global Services
01.2024 - Current
MS Excel - Advance (Udemy)
01-2022
Trust & Safety Content Management
Accenture
01.2021 - 01.2024
Master of Arts - Applied Economics
St Joseph's University
04.2001 -
Bachelor of Arts - BA History, Economics, Sociology
Jyoti Nivas College
04.2001 -
No Degree - Physics, Chemistry, Mathematics, And Biology
NTR PU College
04.2001 -
OLBS Secondary School
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