Heena Tandon
New Delhi
Summary
Dynamic financial professional with extensive experience in the Banking Sector, excelling in KYC compliance and client servicing. Proven track record in enhancing customer loyalty and driving business growth through strategic negotiations. Adept at financial risk assessment, foreign Exchange, trade finance, and team leadership, delivering tailored solutions to high-net-worth clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager- Transaction Banking Counselor
Kotak Mahindra Bank
09.2023 - Current
- Advised clients on cross-border payments, foreign exchange, and risk management.
- Navigated complex KYC/AML frameworks to minimize fraud and regulatory risks.
- Supported clients with smooth processing of transactions related to ODI, FDI, export-import, and NRI repatriation.
- Managed Trade KYC compliance for companies under scrutiny due to high transaction volumes.
Manager- Cluster Head: Retail & Trade Forex
Axis Bank Limited
New Delhi
01.2019 - 09.2023
- Oversee 15 major Forex and Trade-oriented branches for transaction processing and execution.
- Conducting background checks prior to Forex transactions or onboarding NTB customers/corporates with stringent KYC/AML compliance.
- Facilitated onboarding of corporate clients including Hero Group, Jaypee, PVR, Jindal Group, Bhillai Engineering, EIL, and Zoom Communications for Forex and corporate dealings.
- Enhancing customer loyalty through negotiations for superior deals relative to competition, building references for onboarding new clients.
- Working along with FEMA & RBI guidelines for any Outward Remittances / Travel Cards / Forward Contract Booking, Exports/Imports & Inward Remittances.
- Providing segmented products to clients basis their financial needs in terms of sending funds abroad and supporting them in understanding the taxation structure.
- Identify, examine, and report suspicious financial activities; highlight material risks with relevant data to Head of Compliance.
- Developed training programs for staff to improve product knowledge and customer engagement.
Deputy Manager- Preferred Relationship Manager
HDFC Bank Ltd
New Delhi
10.2015 - 12.2018
- Oversaw High Net Worth clients with a focus on client-centric strategies.
- Conducted comprehensive reviews of clients' financial situations and growth objectives.
- Achieved business targets through cross-selling and upgrading High Net Worth relationships.
- Identified new business opportunities by targeting potential HNI/UHNI clients in NRI and Retail segments.
- Provided expert advice on optimal products, including Retail Assets, Mutual Funds, and Securities.
- Ensured alignment with the bank's sales goals while maintaining high standards of customer service.
Deputy Manager- Privilege Relationship Manager
ICICI Bank Ltd
Varanasi
01.2013 - 01.2015
- Profiled customers to align financial products with specific needs.
- Retained clients to enhance brand awareness and drive lead generation.
- Managed internal and external marketing campaigns to boost program visibility.
- Conducted risk assessments of customers based on profiles, products, geography, and transaction history.
- Analyzed applicants' financial status, credit histories, and property evaluations for loan feasibility.
Education
MBA - Finance and Marketing
EMPI Business School
New DelhiBachelor of Commerce -
Allahabad University
AllahabadISE -
St Mary's Convent Inter College
AllahabadICSE -
St Mary's Convent Inter College
AllahabadSkills
- Team leadership
- Financial advising
- KYC compliance
- Operational expertise
- Client servicing
- Financial risk assessment
- Liaison skills
- Negotiation tactics
- Rapid learning
- Time management
Certification
- Certified Under Certificate Course in Foreign Exchange under IIBF.
- AMFI certified under National Institute of Securities Market.
- IRDA Certified.
- KYC/AML Certified under Indian Institute of Banking & Finance.
- Pursuing BLACK BELT SIX SIGMA Certification.
Accomplishments
- Have been awarded with Forex Oscar Champion Position for solely Qualifying the Pan India Campaign.
- Have been Qualifying Zonal and Regional Level Events & Contests on Month on Month basis, for different Banking Retail Products for International Campaigns.
- Received consecutively for two years for the performance in FY 2017 and FY 2018 in HDFC Bank Ltd.
- Awarded under Multiple Contests for achieving Targets on Yearly basis, along with contribution in process simplification and customer satisfaction with YOY Growth in Revenue in portfolio.
- Awarded 'Pankaj Saran Award For Innovation And Creativity' from Business Management Department.
Timeline
Senior Manager- Transaction Banking Counselor
Kotak Mahindra Bank
09.2023 - Current
Manager- Cluster Head: Retail & Trade Forex
Axis Bank Limited
01.2019 - 09.2023
Deputy Manager- Preferred Relationship Manager
HDFC Bank Ltd
10.2015 - 12.2018
Deputy Manager- Privilege Relationship Manager
ICICI Bank Ltd
01.2013 - 01.2015
MBA - Finance and Marketing
EMPI Business School
Bachelor of Commerce -
Allahabad University
ISE -
St Mary's Convent Inter College
ICSE -
St Mary's Convent Inter College