HEENA NAAZ SYED
HYDERABAD
Summary
Dynamic Relationship Manager with experience at Meragi Celebrations, skilled in managing client relationships, driving sales, and leading teams. Strong in commercial negotiations, lead conversion, and delivering successful events that ensure client satisfaction. Eager to leverage my expertise to contribute to the success of the team and organization
Overview
5
5
years of professional experience
Work History
Relationship Manager
Meragi Celebrations
Hyderabad
11.2023 - 01.2025
- Drove sales and lead conversion through strong relationship-building and consultative selling.
- Managed end-to-end wedding event execution, ensuring seamless delivery and client satisfaction.
- Maintained excellent customer relations, serving as the primary point of contact throughout the planning process.
- Handled vendor sourcing and management to ensure timely, quality service delivery.
- Directed team efforts to ensure smooth coordination, productivity, and timely execution of event tasks.
Sales Executive
SOTC Holidays
Hyderabad
02.2023 - 11.2023
- Handled end-to-end holiday package sales, from lead generation to closure, ensuring customer satisfaction.
- Advised clients on domestic and international travel options based on their needs and budget.
- Built strong customer relationships, driving repeat business and referrals.
- Consistently achieved sales targets and contributed to overall revenue growth
Banquet Sales Executive
SAROVAR Hotels
Hyderabad
12.2021 - 02.2023
- Managed banquet inquiries and bookings, driving sales through effective client engagement.
- Coordinated with operations and F&B teams to ensure flawless event execution.
- Prepared proposals, negotiated contracts, and met revenue targets
- Built strong client relationships to generate repeat and referral business.
Guest Relations Executive
KIA India
Anantapur
08.2021 - 11.2021
- Welcomed and assisted customers, ensuring a seamless showroom experience.
- Addressed customer queries and concerns, maintaining high satisfaction levels.
- Coordinated with sales and service teams to streamline customer interactions.
- Managed appointments, follow-ups, and maintained client records efficiently.
Customer Support Executive
Ramoji Film City
Hyderabad
11.2019 - 01.2020
- Guided visitors throughout the tour, ensuring an engaging and informative experience.
- Provided on-ground customer support, addressing queries and resolving issues promptly.
- Coordinated with internal teams to manage tour schedules and logistics.
- Ensured guest safety, comfort, and satisfaction at every stage of the visit.
Education
MBA - Tourism And Travel Management
Pondicherry University
PondicherryBachelor - Tourism And Travel Management
Central University of Andhra Pradesh
AnantapurSkills
- Client relationship management
- Commercial Negotiation
- Sales & Lead conversion
- Team leadership and collaboration
- Problem solving & Conflict resolution
- Time management & Multitasking
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Relationship Manager
Meragi Celebrations
11.2023 - 01.2025
Sales Executive
SOTC Holidays
02.2023 - 11.2023
Banquet Sales Executive
SAROVAR Hotels
12.2021 - 02.2023
Guest Relations Executive
KIA India
08.2021 - 11.2021
Customer Support Executive
Ramoji Film City
11.2019 - 01.2020
MBA - Tourism And Travel Management
Pondicherry University
Bachelor - Tourism And Travel Management
Central University of Andhra Pradesh
Similar Profiles
Naveen KumarNaveen Kumar
Senior Project Manager at MERAGI EVENTS E-COMMERCE PRIIVATE LIMITEDSenior Project Manager at MERAGI EVENTS E-COMMERCE PRIIVATE LIMITED
KARTHIK CHEETURIKARTHIK CHEETURI
Business Manager at Meragi Events E-Commerce Private LimitedBusiness Manager at Meragi Events E-Commerce Private Limited
NISRIN HABIBNISRIN HABIB
Administrative assistant at Al-Amthal Celebrations FoundationAdministrative assistant at Al-Amthal Celebrations Foundation