Heera Partap

Mohali

Summary

I am a customer-centric Business Analyst with a strong inclination toward post-sales success and client relationship management. I am skilled in bridging the gap between product capabilities and customer expectations through detailed requirement gathering, effective communication, and documentation.

I have a proven track record in delivering high-quality implementation support, change management, and long-term client retention.

I am passionate about driving user adoption and continuous product improvement through client feedback and engagement.

Overview

years of professional experience

Work History

Business Analyst

Ablysoft Pvt Ltd

11.2021 - Current

Led custom requirement gathering and created key project documents (BRD, HRD, Proposals, Estimations).
Conducted product demos, ensuring stakeholder alignment and clarity.
Ensured end-to-end client satisfaction through proactive communication and support.
Managed post-sales engagements, including feedback collection and continuous improvement planning.
Coordinated cross-functional efforts between sales, development, and marketing teams.
Streamlined processes to enhance lead conversion and delivery efficiency.
Maintained comprehensive CRM data, tracking project status, client progress, and escalations.

Education

Master of Business Administration - Marketing and Finance

Punjab Technical University

Bachelor of Business Administration -

Guru Nanak Dev University

Skills

Hubspot CRM
Project Management Tools (Jira and Trello)
Agile Methodology
Software development lifecycle
Client Onboarding & Implementation Support
Requirement Gathering & Documentation
Google Workspace
MS Office Suite (Word, Excel, PowerPoint )
Design and Diagramming tools (Drawio and Figma)
Change Request Management
BRD
HRD

Personal Information

Hobbies and Interests

Customer Enablement & Adoption Strategies
Long-Term Client Relationship Management
Process Improvement & Feedback Loops
Product Enhancement through Real-World Insights

Timeline