Heera Ahmed
Sales Trainer
Bangalore
Summary
A results-driven sales professional with 5+ years of experience in quality assurance,team leadership, revenue generation, and strategic sales execution. Passionate about driving performance through data-driven insights, innovative sales strategies, and exceptional customer engagement. Adept at coaching high-performing teams, optimizing sales funnels, and leveraging CRM tools like HubSpot, Salesforce, and Zoho to enhance operational efficiency. Proven track record of exceeding revenue targets, boosting customer retention rates by 30%, and implementing winning sales strategies across B2B and B2C markets. Thrives in fast-paced environments, excelling in negotiation, inside sales, and client relationship management. A natural mentor and motivator, committed to fostering a culture of excellence and continuous growth.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
3
3
Languages
Work History
Sales Trainer
MYGRADEZ
03.2024 - Current
- Performance Optimization & Strategy Execution: Monitored and analyzed team performance, implementing strategic corrective measures to enhance efficiency and exceed targets.
- Conducted regular follow-up sessions with trained employees, reinforcing key concepts and skills for improved retention rates.
- Performance Reviews & Talent Development: Conducted in-depth performance evaluations, identifying skill gaps and providing tailored growth opportunities for team members.
- CRM & Automation Excellence: Leverage CRM tools to streamline sales pipelines, customer interactions, and increase conversion rates. Automate processes to improve lead management, retention, and personalized customer engagement. Analyze CRM data to generate insights, optimize sales strategies, and improve customer experience.
- Revenue Growth & Sales Expansion: Spearheaded revenue-generating initiatives by identifying market opportunities and executing high-impact, data-driven marketing strategies.
- Problem-Solving & Strategic Decision-Making: Identify bottlenecks in revenue growth and develop scalable solutions to overcome challenges. Address customer pain points proactively by implementing data-backed resolutions. Drive continuous process improvements, ensuring adaptability in fast-paced business environments.
- Talent Acquisition & High-Performance Team Building: Played a key role in recruiting, onboarding, and nurturing top-tier talent, fostering a dynamic and results-driven team culture.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
Business Development Manager - Training
Scaler InterviewBit
09.2022 - 03.2024
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Improved customer satisfaction with high-quality products through meticulous QA processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Business Development training manager
Byjus Think And Learn
07.2021 - 08.2022
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
- Participated in ongoing product training sessions, staying up-to-date on industry trends and innovations.
- Top Performer | MAC Award Recipient: Consistently exceeded sales targets and ranked among the top performers at BYJU'S, demonstrating exceptional persuasion and relationship-building skills.
- Achieved high conversion rates through personalized student consultations and innovative sales strategies. Recognized for outstanding performance with the prestigious MAC Award, reflecting a commitment to excellence and results-driven sales execution..
- Team Leadership & Mentorship: Cultivated a high-performance culture by mentoring junior sales professionals, enhancing their skills in consultative selling and negotiation.
- Pipeline & Prospecting Excellence: Drove consistent sales success through proactive prospecting, strategic follow-ups, and expert negotiation, ensuring a strong conversion pipeline.
- KPI & Performance Management: Aligned team efforts with company objectives, surpassing key performance indicators (KPIs) at individual, regional, and organizational levels.
Business Development Executive
Byjus
06.2020 - 06.2021
- Client Relationship Management: Fostered strong, long-term relationships with clients, ensuring satisfaction, retention, and repeat business.
- Sales Process Enhancement: Provided valuable feedback to management, streamlining sales processes and improving overall efficiency.
- Crisis Management & Multitasking: Navigated high-pressure situations with professionalism while managing multiple tasks seamlessly.
- CRM Optimization: Utilized advanced CRM tools (HubSpot, Salesforce, Zoho, LeadSquared) to track client interactions, sales progress, and customer engagement strategies.
- Customer-Centric Approach: Delivered personalized solutions, enhancing customer satisfaction and strengthening brand loyalty.
- Revenue Growth & Business Expansion: Proactively identified new sales opportunities, leading to increased revenue and a growing customer base.
Education
Bachelor's Of Business Administration - Marketing And Human Resources
Dayananda Sagar University
Pre-university - Biological And Physical Sciences
Vishwasai Junior College
Skills
Call auditing
Area Of Expertise
- Strategic Sales Leadership
- Product Training
- Quality Assurance
- Crm - Salesforce , Leadsquared, Zoho
- Client-Centric Approach
- Team Development & Training
- Sales Process Optimization
- B2B & B2C Sales Mastery
- Data-Driven Decision Making
- Revenue Generation & Market Expansion
- US Market Expertise
- Recruitment & Talent Building
Timeline
Sales Trainer
MYGRADEZ
03.2024 - Current
Business Development Manager - Training
Scaler InterviewBit
09.2022 - 03.2024
Business Development training manager
Byjus Think And Learn
07.2021 - 08.2022
Business Development Executive
Byjus
06.2020 - 06.2021
Pre-university - Biological And Physical Sciences
Vishwasai Junior College
Bachelor's Of Business Administration - Marketing And Human Resources
Dayananda Sagar University
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