Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Heera Singh
Open To Work

Heera Singh

Firozpur

Work Preference

Desired Job Title

SupervisorGuest Service Officer

Work Type

Full TimePart Time

Salary Range

800/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany Culture

Summary

Experienced leader in service and team management at Royalty Cleaning Services. Proven ability to improve service quality and customer satisfaction through training and conflict resolution. Skilled in inventory control and building strong guest relations. Consistently exceeds expectations in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Supervisor

Royalty Cleaning Services
Toronto
09.2024 - 02.2026
  • Led training for new staff, ensuring compliance with cleaning procedures and safety protocols.
  • Streamlined daily operations for efficient workflow.
  • Inspected cleaned areas to uphold company standards.
  • Resolved customer complaints to maintain high satisfaction.
  • Coordinated supply inventory, optimizing procurement processes.

Guest Service Officer

Plaza Premium Lounge
Toronto
07.2023 - 06.2024
  • Built relationships with guests through personalized service that consistently exceeded expectations.
  • Oversaw front desk operations including registration, billing, security access control, and mail delivery.
  • Developed strategies that enhanced customer satisfaction ratings based on surveys and feedback.
  • Managed daily operations to ensure smooth workflow
  • Developed strong communication skills, capable of interacting with guests from diverse backgrounds.

Lounge Assistant

Plaza Premium Lounge
Toronto
11.2022 - 06.2023
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Provided exceptional service to high volume of daily customers. Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Engaged patrons in conversation, addressed questions, and resolved complaints to enhance overall experience.
  • Ensured customer satisfaction through active listening and prompt resolution of feedback and concerns.

Education

Post-Graduate Certificate - Project Management

Georgian College
Toronto, ON
04-2023

Master's degree - English Literature

Panjab University
Chandigarh, Chandigarh
07-2021

Bachelor of Science - Science

Panjab University
Chandigarh, Chandigarh
05-2017

Skills

  • Front desk management
  • Operational oversight
  • Time Management
  • Team leadership
  • Training programs
  • Guest relations
  • Relationship management
  • Inventory control
  • Conflict resolution
  • Written communication

Languages

English
Proficient (C2)
C2
Punjabi
Native
Native
Hindi
Proficient (C2)
C2

Timeline

Supervisor

Royalty Cleaning Services
09.2024 - 02.2026

Guest Service Officer

Plaza Premium Lounge
07.2023 - 06.2024

Lounge Assistant

Plaza Premium Lounge
11.2022 - 06.2023

Post-Graduate Certificate - Project Management

Georgian College

Master's degree - English Literature

Panjab University

Bachelor of Science - Science

Panjab University
Heera Singh