Gayatri kumari
Mississauga
Summary
Dynamic Repair Technician Lead at Bridge Wireless Solutions with expertise in troubleshooting and diagnosing telecommunication devices. Proven ability to lead teams, enhance quality control, and optimize processes. Skilled in network performance monitoring and customer service excellence, ensuring operational efficiency and high satisfaction rates. Committed to delivering results through effective leadership and technical acumen.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
REPAIR TECHNICIAN LEAD
BRIDGE WIRELESS SOLUTIONS
11.2021 - 02.2025
- Repair the devices as per the issue and testing.
- Oversee quality control and testing of repaired devices to ensure full functionality.
- Final inspection of repaired telecom devices ensuring quality compliance.
- Order parts and supplies as needed.
- Provide training to employees as required.
- Lead employees involved in analysing, diagnosing, and repairing all existing and incoming wireless devices and parts/components to ensure the products are correct and fully functional.
- Lead employees involved in verifying primary and secondary diagnosis and Repair of failed circuit boards using a variety of diagnostic tools in telecommunication devices.
- Troubleshoot, diagnose telecommunication devices and software issues.
- Lead the team to make cognitive decisions toward the work.
IT TECHNICIAN
ENSQR CORPORATION
01.2021 - 04.2021
- Perform network monitoring and alerting configuration.
- Perform I.T. desktop services support.
- Installing, configuring, and deploying new PCs.
- Maintaining an up-to-date hardware inventory.
- Troubleshooting of LAN/WAN networks.
CUSTOMER SERVICE REPRESENTATIVE
SWISS CHALET
11.2019 - 04.2020
- Addressing customer inquiries.
- Resolved customer complaints quickly to ensure satisfaction and repeat business.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash, card, and POS transactions with accuracy and accountability.
- Maintain and organize the store and reporting to management.
Junior IT Support Analyst
CSL FINANCE LIMITED
Ludhiana
07.2017 - 04.2019
- Provided technical support for software applications, system issues and network issue.
- Troubleshot and resolved IT-related issues for staff, minimizing downtime.
- Maintained system security, performed updates, and monitored performance.
Credit Processing Associate (CPA)
CSL FINANCE LIMITED
Ludhiana
05.2016 - 07.2017
- Managed secure loan processing, including KYC verification, CIBIL checks, FI initiation, and legal/technical evaluations.
- Coordinated with sales teams for query resolution and documentation follow-ups.
- Maintained and updated daily MIS reports in Excel, submitting to senior management.
Customer service and Data Operator
City Medical Hall
Jagraon
11.2013 - 04.2016
- Delivered efficient customer service and resolved concerns.
- Maintained accurate records and ensured policy compliance.
Education
CYBER INFRASTRUCTURE SPECIALIST - Computer And Information Systems Security
LAMBTON COLLEGE
SARNIA, ON 09.2019 - 09.2021
BACHELOR OF COMPUTER APPLICATION - Computer And Information Sciences
Lajpat Rai D.A.V. College Jagraon
INDIA 07.2011 - 05.2013
Skills
- Windows OS installation, configuration, and troubleshooting
- Networking: LAN/WAN setup, troubleshooting, and performance monitoring
- Virtualization: Hyper-V, VMware
- Cloud Computing: Google Cloud (Data Analytics certified)
- System security, updates, and access control
- MS Office Suite & Advanced Excel (MIS reporting, data management)
- Hardware installation, maintenance, and inventory management
Technical Skills
- Strong problem-solving and analytical thinking
- Effective team leadership and mentoring
- Customer service excellence and clear communication
- Process optimization and workflow improvement
- Time management and organizational skills
- Banking and financial skills
- Kyc verification
Soft Skills
Internship
IT Technician – Ensqr Corporation, Sarnia, ON
Jan 2021 – Apr 2021
- Installed, configured, and deployed PCs.
- Performed LAN/WAN troubleshooting and network monitoring.
- Maintained hardware inventory and provided desktop support.
Certifications
- Data Analysis Certification - Google Cloud Skills Boost (June 2025)
Hobbies & Interests
- Exploring emerging IT trends and technologies
- Problem-solving through coding and technical projects
- Reading technology blogs and industry articles
- Traveling and learning about different cultures
- Playing chess for strategic thinking
Languages
English
Proficient
C2
Punjabi
Proficient
C2
Hindi
Proficient
C2
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Date: ___________ Place: ___________
Signature: __________________
Timeline
REPAIR TECHNICIAN LEAD
BRIDGE WIRELESS SOLUTIONS
11.2021 - 02.2025
IT TECHNICIAN
ENSQR CORPORATION
01.2021 - 04.2021
CUSTOMER SERVICE REPRESENTATIVE
SWISS CHALET
11.2019 - 04.2020
CYBER INFRASTRUCTURE SPECIALIST - Computer And Information Systems Security
LAMBTON COLLEGE
09.2019 - 09.2021
Junior IT Support Analyst
CSL FINANCE LIMITED
07.2017 - 04.2019
Credit Processing Associate (CPA)
CSL FINANCE LIMITED
05.2016 - 07.2017
Customer service and Data Operator
City Medical Hall
11.2013 - 04.2016
BACHELOR OF COMPUTER APPLICATION - Computer And Information Sciences
Lajpat Rai D.A.V. College Jagraon
07.2011 - 05.2013