Heeral Dinesh Maru
Nallasopara
Summary
Back Office Executive with expertise in administrative support and database management at Shourya Fincare. Streamlined customer inquiries and enhanced record-keeping using advanced Microsoft Excel skills. Achieved significant improvements in operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Back Office Executive
Shourya fincare (Shree fincare financial services)
10.2023 - 05.2025
- Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
- Managed database systems for tracking customer information and sales activity.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Handled incoming calls from customers regarding inquiries or complaints.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Telesales Executive
Teleperformance India Pvt Ltd
Mumbai
04.2022 - 10.2022
Education
Bachelor of Commerce -
Maharashtra Board
true06-2025
Higher Secondary -
Maharashtra Board
Mumbai01.2019
SSC -
Maharashtra Board
Mumbai05-2017
Skills
- Microsoft Excel
- Administrative support
- Problem solving
- Effective communication
- Mail routing
- File management
- Document management
- Problem-solving aptitude
- Excel spreadsheets
- Back office operations
Hobbies and Interests
- Reading
- Music
Disclaimer
I do hereby declare that all information furnished above is true, correct and complete to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
- Date of Birth: 12/06/01
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Back Office Executive
Shourya fincare (Shree fincare financial services)
10.2023 - 05.2025
Telesales Executive
Teleperformance India Pvt Ltd
04.2022 - 10.2022
Bachelor of Commerce -
Maharashtra Board
Higher Secondary -
Maharashtra Board
SSC -
Maharashtra Board
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