Heidi Miller
Rushville
Summary
Dynamic professional with a proven track record at R.L. McCoy, enhancing customer satisfaction and billing accuracy. Excelled in leadership roles at Versiti, fostering teamwork and improving project completion rates. Skilled in invoice processing and customer service, demonstrating exceptional multitasking, organization, and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Billing Assistant
R.L. McCoy
09.2020 - Current
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
Team Lead
Versiti
06.2012 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Certificate Of Technical Studies - Phlebotomy
Med Tech
Indianapolis, IN06.2011
Skills
- Tracking spreadsheets
- Accounts receivable experience
- Payment tracking
- Invoice processing
- Billing software
- Customer service
- Multitasking and organization
- Patient care
- Health education
- Data entry
- Paperwork processing
- Teamwork and collaboration
- Reliability
Certification
Class B CDL
CPR and First Aid Certification
Timeline
Billing Assistant
R.L. McCoy
09.2020 - Current
Team Lead
Versiti
06.2012 - 12.2022
Certificate Of Technical Studies - Phlebotomy
Med Tech
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