Heidi Waggoner
Tipton
Summary
Enthusiastic and reliable employee who takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus in stressful situations and thrives in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Smoothie King
02.2024 - 10.2025
- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored new team members on operational procedures and best practices.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Collaborated with management to refine processes, resulting in improved workflow efficiency.
Server/cashier
Lydia’s Sweet Treats and Eats
07.2021 - 09.2023
- Prepared and served breakfast, lunch, and dinner items, allowing me to memorize the menu and give personalized recommendations based upon each customer's needs.
- Displayed enthusiasm and promoted excellent service at first point of contact with new and returning customers.
- Carried out complete opening, closing and shift change duties, assigned tasks to others and applied time management skills to keep restaurant working efficiently.
- Cultivated welcoming relationships with all guest to gain customer loyalty and increase referrals.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Tipton High School
Tipton, IN06.2024
Psychology
Indiana University, Kokomo
Kokomo, IN05-2028
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Cash Handling
- Order Accuracy
- Menu Memorization
- Point of Sale Operation
- Ordering Procedures
- Service Prioritization
- Team motivation
Certification
ServSafe Food Handler
Timeline
Shift Lead Manager
Smoothie King
02.2024 - 10.2025
Server/cashier
Lydia’s Sweet Treats and Eats
07.2021 - 09.2023
High School Diploma -
Tipton High School
Psychology
Indiana University, Kokomo