Hemam Rupali Devi
New Delhi
Summary
Dynamic professional with extensive experience at Amazon, specializing in timekeeping and HR support. Proven analytical thinker and effective communicator skilled in resolving complex employee issues and improving service delivery. Recognized for fostering teamwork and collaboration while consistently achieving high-quality standards in fast-paced environments.
Overview
3
3
Languages
4
4
years of professional experience
Work History
CTK (Timekeeping)
Amazon
New Delhi
01.2026 - Current
- Managed employee timekeeping processes in back office to ensure compliance and accuracy.
- Reviewed and processed timekeeping cases, ensuring adherence to established procedures.
- Investigated discrepancies and resolved issues according to defined guidelines.
- Handled requests requiring detailed review for precise data processing.
- Coordinated with HR to clarify process concerns and support timely resolutions through effective meeting scheduling.
- Provided guidance to colleagues, fostering a collaborative work environment.
- Collaborated with cross-functional teams to achieve organizational objectives.
- Executed daily tasks efficiently, consistently upholding high-quality standards.
MHLS (MyHR / Human Resources Support)
Amazon
10.2024 - 01.2026
- Supported US employees through live calls and case management, addressing HR-related queries and providing timely resolutions.
- Managed employee cases, ensuring accurate documentation and compliance with HR processes and policies to support effective case resolution.
- Coordinated with relevant teams to process employee requests accurately and within timelines, enhancing service delivery.
- Took ownership of ticketing activities, ensuring employee requests and issues were properly tracked, updated, and resolved within defined timelines.
- Supported MHLS Italy as a back-office process, primarily handling and processing employee leave-related requests and cases.
- Prepared and maintained employee-related reports to ensure data accuracy and support operational decision-making.
- Managed multiple processes simultaneously while maintaining accuracy, productivity, and adherence to service-level requirements.
Senior Fashion Consultant
Victoria's Secret
Gurgaon
02.2024 - 07.2024
- Delivered personalized customer service by greeting patrons and identifying clothing needs for tailored recommendations.
- Provided fitting assistance to ensure perfect fit and comfort for customers.
- Coordinated with team members to ensure smooth shopping experiences, enhancing customer satisfaction and loyalty.
- Collaborated with visual merchandiser to design captivating displays that enhanced product visibility.
- Embody store values to foster a positive shopping environment.
Retail Sales Associate
Hunkemoller
Gurgaon
11.2022 - 01.2024
- Delivered exceptional customer service by greeting customers, identifying needs, and guiding clothing selections based on preferences, body type, and occasion.
- Guided customers in selecting outfits based on preferences, body types, and occasions.
- Recommended complementary products and accessories to enhance customer outfits and increase overall sales.
- Designed and arranged visually appealing displays to attract customers and enhance shopping experience.
Education
Master of Arts - History Honours
IGNOU
06-2026
12th Class -
Millenium Institute of Sciences
Imphal01-2017
10th Class -
LCM High School
MoirangB.A. Program - Eng & Hist
University of Delhi
Skills
- Data processing
- Process optimization
- Time Management
- Analytical Thinking
- Communication
- Collaborative teamwork
- Teamwork
- Conflict resolution
Languages
- English
- Hindi
- Manipuri
Hobbies and Interests
- Art and music
- Travelling
- Cooking
- Reading
Languages
English
Proficient
C2
Hindi
Advanced
C1
Manipuri
Beginner
A1
Timeline
CTK (Timekeeping)
Amazon
01.2026 - Current
MHLS (MyHR / Human Resources Support)
Amazon
10.2024 - 01.2026
Senior Fashion Consultant
Victoria's Secret
02.2024 - 07.2024
Retail Sales Associate
Hunkemoller
11.2022 - 01.2024
Master of Arts - History Honours
IGNOU
12th Class -
Millenium Institute of Sciences
10th Class -
LCM High School
B.A. Program - Eng & Hist
University of Delhi