Summary
Overview
Work History
Education
Skills
Timeline
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HELEN PERKINSON

Columbus

Summary

Well-qualified HR leader skilled in managing employees, associates, and day-to-day department operations with a decisive and organized approach. Skilled leader, problem solver, and persuasive communicator with an open and authoritative style.

Overview

26
26
years of professional experience

Work History

DEPUTY TRUSTEE

COLUMBUS TOWNSHIP
Columbus
09.2024 - Current
  • Build and maintain effective relationships with community members, County staff, and vendors.
  • Perform tasks, including processing transactions involving numerous steps, reviewing documents, data entry, indexing, and fee verification.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintain the office calendar to ensure deadlines are met.

HR BUSINESS PARTNER

Vernetta's Dance Studio
Colubmsu
11.2018 - 09.2025
  • Hired and onboarded both salary and hourly employees using the Paycor recruiting system, which posts job openings on Indeed, Glassdoor, and LinkedIn.
  • Ensured compliance with the I-9 verification process by filling out, scanning, and filing all required documents for new hires.
  • Created and activated badges, emails, computers, phones, and other tools for new hires using Brivo, Kioas, and Epicor attendance board systems.
  • Assisted employees with FMLA and short-term disability paperwork, and tracked their hours and pay using Paycor.
  • Help employees set up their 401(k) online accounts.
  • Ran reports on employee performance, attendance, and departmental alignment using Paycor and Excel.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.

CUSTOMER SERVICE MANAGER

Walmart
Columbus
11.2013 - 11.2018
  • Set goals and objectives concerning customer service to ensure that the department has a sense of direction in the pursuit of achieving the best possible service for our customers.
  • Train, supervise, and mentor the customer service staff.
  • Work with the staff of other departments within the store to ensure that customer complaints are adequately addressed.
  • Conduct recruitment and training for new employees.
  • Sanction or terminate the service of employees.
  • Monitor and review daily reports for support staff.
  • Review the charitable request with HR.
  • Work in the CAS office as a backup for accounting.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

SENIOR COLLETION SPECIALIST

HSBC
Columbus
06.1999 - 05.2010
  • Arranged debt repayments and established repayment schedules based on the customers' financial situation.
  • Located and notified customers of delinquent accounts via mail or telephone.
  • Persuaded customers to pay certain amounts that were due on credit accounts.
  • Helped to facilitate the return of merchandise.
  • Assisted customers in order to resolve questions and concerns.
  • Performed various administrative functions for assigned accounts.
  • Was responsible for overseeing, as well as training, collections staff on FDCPA guidelines.

Education

High School Diploma -

Sierra Vista High School
Baldwin Park, CA
05-1993

Skills

  • Bilingual
  • Employee surveys
  • Exit interviews
  • Background checks
  • Dispute mediation
  • Employee relations
  • Internal communications
  • Recruitment strategies
  • Employee engagement
  • Onboarding processes
  • Team building
  • Conflict resolution

Timeline

DEPUTY TRUSTEE

COLUMBUS TOWNSHIP
09.2024 - Current

HR BUSINESS PARTNER

Vernetta's Dance Studio
11.2018 - 09.2025

CUSTOMER SERVICE MANAGER

Walmart
11.2013 - 11.2018

SENIOR COLLETION SPECIALIST

HSBC
06.1999 - 05.2010

High School Diploma -

Sierra Vista High School

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HELEN PERKINSON