Summary
Overview
Work History
Education
Skills
Certification
Awards & Recognition
Timeline
Generic
Heli Shah

Heli Shah

Summary

Experienced investment banking analyst with 8 years of experience in CIB Securities Services Operations and Fixed Income. Specializing in Trade Lifecycle management, research, and risk management. Proven track record of enhancing operational efficiency and team performance through strategic leadership and effective communication. Skilled in utilizing analytical abilities to streamline processes and deliver exceptional results in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CIB Operations Trade Lifecycle - Team Leader

JPMorgan Chase & Co.
08.2021 - 09.2025
  • Managing the daily transaction processing and workflow for Client Instruction Capture & Settlements team by involving in Trades Processing and Trades Support.
  • Develop and manage innovative, secure service solutions to meet client's needs globally.
  • Using the various latest technology and work to deliver industry-leading capabilities to the clients and customers, making it easy and convenient to do business with the firm.
  • Driving growth by refining technology-driven customer and client experiences that put client's first.
  • Complete knowledge of trade lifecycle and trade settlements, instruction capture, fails management, cash instruction captures, projections, overdrafts, asset servicing capture, dividends, foreign exchange, collateral, etc.
  • Responsible for managing daily BAU such as TRE, VET, SBR Rules, Manual GDT Faxes, COSMIC, etc. and operational risk of custody trades.
  • Process and validate trades, in accordance with the established work practices and procedures.
  • Perform process dives to identify root cause, increase STP rates, reduce Ops risk and client services by having strong analytical & problem-solving skills.
  • Drive automation initiatives to reduce risk of manual touchpoints and better controls.
  • Addressing and escalating settlement discrepancies/concerns of the clients pro-actively by getting on calls and ensuring a change in behavior.
  • Performing daily risk reporting by consolidating large data sets/volumetrics across regions and highlight critical metrics to management.
  • Engaging and building a strong partnership with JPM's biggest clients.
  • Part of various leading custody projects such as HOPs and Hexagon.

Financial Analyst

Morgan Stanley
01.2016 - 05.2021
  • Research Entitlements Enabling users to view Morgan Stanley Research on external vendor platforms including Bond Hub, Bloomberg, Thomson Reuters and S&P Capital IQ.
  • Internal Entitlements & Risk Processing internal requests for access to trading platforms and MS systems. Risk management through compliance policy adherence.
  • E-trading Entitlements Enabling institutional clients globally to trade Fixed Income products on platforms like MarketAxess, TradeWeb and Bloomberg.

Education

MBA - Finance

St. Francis Institute of Management And Research
Mumbai, India
01-2016

Skills

  • Advanced Excel proficiency
  • Dashboard development skills
  • Client relations
  • Experience with Bloomberg analytics
  • Analytical problem-solving
  • Team leadership

Certification

  • Certification in Completion of AI Tools & ChatGPT
  • Certificate in Alternative Investment Industry (CAII) – SS&C GlobeOp
  • Training in Investment Banking Operations - Securities and Derivatives, End to end Trade life cycle, Clearing and Settlement systems, Risk Management & AML/KYC

Awards & Recognition

Recognized every quarter for exceptional contribution for delivering best client experience

Timeline

CIB Operations Trade Lifecycle - Team Leader

JPMorgan Chase & Co.
08.2021 - 09.2025

Financial Analyst

Morgan Stanley
01.2016 - 05.2021

MBA - Finance

St. Francis Institute of Management And Research
Heli Shah