HELNA HARIDAS
KANNUR
Summary
Dynamic Guest Relation Executive with 1 year of experience in ensuring seamless front desk operations and proactively addressing customer concerns. Proficient in monitoring inventory levels and preparing comprehensive weekly reports. Skilled at resolving guest challenges and fostering strong employee relationships. Adept in Microsoft Excel, Power BI, and MS Office. Complemented by a BBM from Chinmaya Arts and Science College for Women and an MBA from Srinivas Institute of Management Studies. Eager to leverage these skills as a Power BI Developer, bringing a unique blend of customer-centric expertise and technical acumen to drive impactful solutions.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Guest Relations Executive
GIMCARE HOSPITAL
03.2020 - 10.2021
- Ensured that front desk operations ran smoothly and efficiently on a daily basis
- Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items
- Prepared weekly summaries outlining any issues or concerns reported by customers
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Built and maintained productive relationships with employees.
Education
BBM Marketing -
CHINMAYA ARTS AND SCIENCE COLLEGE FOR WOMEN
KANNUR, Kerala 07.2014 -
MBA Marketing - undefined
SRINIVAS INSTITUTE OF MANAGEMENT STUDIES MANGALORE
MANGALORE, Karnataka 07.2016 -
Skills
Friendly
Positive Attitude
Active Listening
Time Management
Calm Under Pressure
Customer Relations
Clerical Support
Recordkeeping
Data entry proficiency
Performance Improvements
Certification
HR CERTIFICATION
Languages
Malayalam
English
Hindi
References
NAVEEN THOMAS
OPERATIONS MANAGER
LOURDE HOSPITAL
naveen05054@gmail.com
COCHIN,KERALA
Timeline
Guest Relations Executive
GIMCARE HOSPITAL
03.2020 - 10.2021
MBA Marketing - undefined
SRINIVAS INSTITUTE OF MANAGEMENT STUDIES MANGALORE
07.2016 -
BBM Marketing -
CHINMAYA ARTS AND SCIENCE COLLEGE FOR WOMEN
07.2014 -