HELNA HARIDAS

KANNUR

Summary

Dynamic Guest Relation Executive with 1 year of experience in ensuring seamless front desk operations and proactively addressing customer concerns. Proficient in monitoring inventory levels and preparing comprehensive weekly reports. Skilled at resolving guest challenges and fostering strong employee relationships. Adept in Microsoft Excel, Power BI, and MS Office. Complemented by a BBM from Chinmaya Arts and Science College for Women and an MBA from Srinivas Institute of Management Studies. Eager to leverage these skills as a Power BI Developer, bringing a unique blend of customer-centric expertise and technical acumen to drive impactful solutions.

Overview

years of professional experience

Certifications

Work History

Guest Relations Executive

GIMCARE HOSPITAL

03.2020 - 10.2021

Ensured that front desk operations ran smoothly and efficiently on a daily basis
Monitored inventory levels of supplies used by the front desk staff such as key cards and stationary items
Prepared weekly summaries outlining any issues or concerns reported by customers
Resolved guest challenges and complaints by applying resourceful and actionable solutions
Built and maintained productive relationships with employees.

Education

BBM Marketing -

CHINMAYA ARTS AND SCIENCE COLLEGE FOR WOMEN

KANNUR, Kerala

07.2014 -

MBA Marketing - undefined

SRINIVAS INSTITUTE OF MANAGEMENT STUDIES MANGALORE

MANGALORE, Karnataka

07.2016 - undefined

Skills

Friendly

Certification

HR CERTIFICATION

Languages

Malayalam

English

Hindi

References

NAVEEN THOMAS

OPERATIONS MANAGER

LOURDE HOSPITAL

naveen05054@gmail.com

COCHIN,KERALA

Timeline