HEM CHANDRA JOSHI
Risk management and Fraud Control
Lucknow
Summary
Professional with 18 years in risk management, fraud control, and compliance across varied financial products: Mortgage Loans, BL, PL, CV, CASA, Credit Cards, Tractor, and Auto Loans. Expert in end-to-end fraud risk processes—pre/post-disbursement screening, investigations, collections, and dispute resolution. Strong leadership managing regional portfolios, training teams, liaising with regulators, and supporting litigation to reduce losses and boost recovery. Skilled in process improvements, root cause analysis, and fortifying controls to protect assets and maintain customer trust.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Area Manager – Fraud Risk Management
Tata Capital Limited
09.2022 - Current
- Managing Pre and Post RCU activities for Uttar Pradesh and Uttarakhand region.
- RCU activities of Screening and Sampling during login and pre-disbursement stage for all applications. Identify & appoint vendor for RCU and related activities for coverage of locations. Ensure trigger base sampling for loan applications logged in the system with closure of reports in TAT. Investigations pertaining to reject / negative cases identified in sampling and further action as per policy.
- Investigations for Incidents referred by departments (Sales / Collections / Operations / Credit / RVM / Customer Service) pertaining to wrongdoing, Facts finding, Collative view and appropriate actions. Ensuring complete Root Cause Analysis and appropriate process suggestion for non-repetition of same.
- Initiating post RCU activities like PDAV, FI X Check, Yard review, Branch review, Mobile / Email update discrepancy identification and suitable action against concern for closure.
- Monitoring Collection activities regarding delay deposition, settlement initiation, discrepancy in repossession, surrender and yard parking, dispute for third party payment. Ensure closure of discrepancies with appropriate action. Data analyzation for Straight Flow, 30+ MOB, Non-Starters, First EMI bounce, NACH rejection, PDD pending cases and closure with suitable action. Ensuring complete checks for Associate / Vendor Verification and dedupe updating for future correspondence, and identifying dummy DSE codes, referrals, and repossession agencies to avoid discrepancies in future.
- Training of employees across verticals to adhere and understand KYC and other documents for processing, Do’s and Don’ts regarding their verticals associated with, Policies and Processes laid down by company.
- Initiating Police Complaint and endorsing FIR filing and litigation with Legal Team, basis investigation findings for desired closure.
Area Risk Control Manager
HDB Financial Services Limited
08.2017 - 09.2022
- Managing RCU activities of post-disbursement stage for all applications across products. Handling portfolio of financial products Lending (LAP, EBL, PL) & Commercial Lending (Commercial Vehicle, Tractor, Auto, CE) in all 295 Branches of Uttar Pradesh and Uttarakhand region. Handling Staff / Negative / Reject and Fraud cases investigation, leading to termination and penalization of Employee / DSA / Dealer, enhancing recovery, and resulting fraud control. Initiating Police Complaint and endorsing FIR filing and litigation with Legal Team basis investigation findings.
Centre Manager – RCU
Capital First Limited
05.2016 - 08.2017
- Handling Pre and Post RCU activities for financial products TW, LAP, ST-LAP, AHF, BL, PL & CD for Lucknow, Kanpur and Dehradun.
Debt Manager – Uttar Pradesh & Uttarakhand
IndusInd Bank Limited
11.2012 - 05.2016
- Handling collections and RCU activities for financial product Credit Card, Personal Loan, Mortgage and Saving / Current Account.
- Managing activities of Screening and Sampling during login and pre-disbursement stage for all Unsecured Products. Ensure 100% credit & eligibility verification of all the applicants i.e., addresses & office, ensuring genuine report shared to organization, so profitable portfolio assembled. Handling staff / negative and reject case investigation, leading to termination of employee and fraud control.
- Investigating Savings / Current account to identify any documentary issue, non-adherence of process / policy defined by organization or any regulatory lapse pertaining to account holder profile as per eligibility.
- Investigated multiple instances under mute money account activity in Savings / Current Account product and recommended process enhancement to fortify security measures.
- Preparing the Collections plan and delegate the targets. Delivering the delinquency targets, keeping track on daily basis of Cycle wise, bucket wise & product wise collection to reduce the higher bucket. Innovate and design strategies to effectively tackle disputes, expired cases to prevent any probable escalation.
Area Collection Manager-Lucknow and Kanpur
TCS e-serve Ltd.
10.2008 - 10.2012
- Managing portfolio of financial product Credit Card (Citi Bank).
- Preparing the Collections plan and delegate the targets. Delivering the delinquency targets, keeping track on daily basis of Cycle wise & bucket wise collection.
- Initiating Police Complaint and endorsing FIR filing and litigation with Legal Team.
Collection Officer
Tata Teleservices Ltd.
09.2006 - 09.2008
- Cheque bouncing analysis, monitoring & initiating legal notices for the same. Initiating Lok Adalat for >90 days account, to ensure maximize recovery and lesser Bad debt. Co-coordinating with Address /Credit Verification & Bill Delivery agency for recovering and reducing bad debts and tracing of fraud customers to increase recovery.
Education
Bachelor’s Degree - commerce (B. Com.)
Shia P.G. College
Lucknow, India06-2003
Skills
Fraud Identification
Accomplishments
- Tractor Loan fraud identification, process suggestion and FIR filing resulting arrest of employees.
- Personal Loan fraud identification, analysis, process suggestion and FIR filing.
- Identifying nexus of employees pertaining to involve in parts pilferage of repossessed vehicles.
- Identification of rotation of funds and further manipulated claim submission.
- Identification of mal practice pertaining to Stamp Paper by branch personnels.
- Cash funding, cash rotation, anomaly of funds and incorrect practices identification and closure.
PERSONAL VITAE
- Date of Birth: 26th January 1981.
- Address: H. No.2/385, Sector H, Janki Puram, Lucknow-226021.
Timeline
Area Manager – Fraud Risk Management
Tata Capital Limited
09.2022 - Current
Area Risk Control Manager
HDB Financial Services Limited
08.2017 - 09.2022
Centre Manager – RCU
Capital First Limited
05.2016 - 08.2017
Debt Manager – Uttar Pradesh & Uttarakhand
IndusInd Bank Limited
11.2012 - 05.2016
Area Collection Manager-Lucknow and Kanpur
TCS e-serve Ltd.
10.2008 - 10.2012
Collection Officer
Tata Teleservices Ltd.
09.2006 - 09.2008
Bachelor’s Degree - commerce (B. Com.)
Shia P.G. College
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