Hem Kumar Patnana
Hyderabad
Summary
Dynamic Process Operation and Transition Specialist with over 25 years of experience in spearheading enterprise operations, developing robust process architecture, and transforming successful business models. Proven ability to lead cross-functional teams exceeding 1,000 members while managing projects valued at up to $20 million. Recognized thought leader with a strong entrepreneurial mindset, adept at dissecting complex challenges, identifying risks, and analyzing market trends to deliver actionable insights and recommendations. Hands-on innovator consistently selected to drive new business initiatives from inception to successful execution, ensuring optimal delivery outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Associate Vice President
FIRSTSOURCE SOLUTIONS
07.2024 - Current
- Spearhead global client delivery for hyperscalers, focusing on generative AI and field operation projects.
- Journey from zero to 8 Mn in 14 months . Employed an entrepreneurial approach, ensuring nimbleness and flexibility in project execution
- Collaborated with cross-functional teams to enhance operational efficiency, resulting in improved client satisfaction.
- Steering end-to-end RFI/RFP/Bid Response Management acquiring new businesses & delivering as per project requirements, budget & timeline.
Associate Director
COGNIZANT TECHNOLOGY SOLUTIONS
01.2013 - 07.2024
- Fronting business strategy, expansion, operations, and P&L of the organization leading 1000+ headcount.
- Pioneered field operations, streamlining Local & Location-based business services for a global client securing a new business avenue.
- Increasing profit margins by 7% through system support, resource optimization, process transformation & stabilization.
- Directing the curation process of relevant content in User Trust & Safety, Algorithm Training, & Brand Safety fields leading to value addition & alignment with the organizational & client objectives.
Associate Vice President
RADIO MIRCHI - A TIMES OF INDIA COMPANY
10.2007 - 01.2013
- Accountable for revenue & profitability in AP Cluster, driving cross-functional experts in programming, sales, finance & creative talents.
- Launched the Radio Mirchi operations in Vijayawada & drove it to become the No 1 station in AP for 3 consecutive years.
- Spearheaded cluster management, delivery, and profitability.
Head SME Sales
TATA TELESERVICES LIMITED
01.2007 - 10.2007
- Defined the global sales growth strategy initiating the Enterprise Value Partners (EVPs) model driving revenue growth by 20%.
- Established the account management process for SMB in the Tamilnadu region facilitating large-scale sales management.
- Designed customized solutions to ensure 15% churn of HNI clients from the competitor.
Postpaid Sales Head
RELIANCE INFOCOMM
09.2004 - 01.2007
- Established competent sales teams of 400 to drive the go-to-market acquisition strategies in the 11 districts of western Maharashtra.
- Leveraged fact-based selling approach to build relationships across target markets, develop marketing strategies & create sales methods.
Channel Sales Manager
HUTCHISON ESSAR SOUTH LIMITED
12.2002 - 09.2004
- Established the entire sales network through direct selling agents (DSA), dealer & corporate sales for Hutch in Telangana region.
- Intelligently geared product acceptance and orders growth & higher market penetration within the region.
Area Sales Manager
GOODYEAR INDIA LIMITED
04.2002 - 12.2002
- Pioneered the process of dealer network establishment in Andhra Pradesh for sales enhancement & channel management.
- Engaged 2 large volume dealers in the Rayalaseema region, each contributing to a turnover of INR 50L per month.
Sales Executive
APOLLO TYRES LIMITED
12.1998 - 04.2002
- Joined as the Sales Executive through Campus Placement.
- Managed end-to-end customer accounts exceeding the set sales target by 20% for 6 consecutive months.
Education
MBA - Marketing Management
Faculty of Management Studies - Institute of Rural Management
11-1998
Bachelor of Arts - Economics
Ravenshaw College
07-1996
Skills
- Project Direction
- Enterprise Solutions
- Vendor Development
- Strategy Planning
- Multi-Year Transition
- Transformation Roadmaps
- Global Operations
- P&L Management
- People Management
- Go-To-Market Strategies
Certification
- 2016 - Six Sigma Green Belt , Cognizant Technology Solutions
- 2017 - Digital Marketing Certified Associate, Simplilearn
- 2020 - Project Management Professional, PMI.Org
- 2021 - Professional Scrum Master, Scrum.org
Languages
English
Hindi
Telugu
Odia
Timeline
Associate Vice President
FIRSTSOURCE SOLUTIONS
07.2024 - Current
Associate Director
COGNIZANT TECHNOLOGY SOLUTIONS
01.2013 - 07.2024
Associate Vice President
RADIO MIRCHI - A TIMES OF INDIA COMPANY
10.2007 - 01.2013
Head SME Sales
TATA TELESERVICES LIMITED
01.2007 - 10.2007
Postpaid Sales Head
RELIANCE INFOCOMM
09.2004 - 01.2007
Channel Sales Manager
HUTCHISON ESSAR SOUTH LIMITED
12.2002 - 09.2004
Area Sales Manager
GOODYEAR INDIA LIMITED
04.2002 - 12.2002
Sales Executive
APOLLO TYRES LIMITED
12.1998 - 04.2002
MBA - Marketing Management
Faculty of Management Studies - Institute of Rural Management
Bachelor of Arts - Economics
Ravenshaw College
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