Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
HEM RAJ

HEM RAJ

Chandigarh

Summary

Accomplished Store Manager at Puma Sports, specializing in enhancing inventory efficiency and cultivating high-performing teams.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

7
7
years of professional experience

Work History

Store Manager

Puma Sports
Chandigarh
08.2023 - Current
  • Implemented efficient systems for tracking stock movement.
  • Updated POS system with new products and promotional offers.
  • Maintained accurate records of employee performance reviews.
  • Developed strategies to maximize sales and profitability.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Performed regular price checks to ensure competitive pricing.
  • Established customer service standards and monitored staff compliance.
  • Developed relationships with suppliers to negotiate better prices.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.

Senior Fashion Consultant

Bestseller retail India
Chandigarh
04.2019 - 08.2023
  • Performed regular visual merchandising duties, such as arranging displays, setting up mannequins, folding clothes.
  • Analyzed sales reports on a daily basis to identify best selling products and areas of improvement.
  • Researched current trends in the fashion industry to inform buying decisions.
  • Maintained a high level of customer service through attentive listening and problem solving skills.
  • Prepared detailed financial reports related to store performance for senior management review.
  • Organized fashion sample garments for sales reps and agents.
  • Flattered customer bodies by selecting appropriate, on-trend clothes.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Received payments, processed purchases and issued receipts.
  • Leveraged upselling opportunities on clothing, shoes, and accessories to maximize brand sales.
  • Watched market and emerging fashion trends in order to keep stock fresh and current.

Fashion Assistant

Arvind Lifestyle
Chandigarh
03.2018 - 03.2019
  • Compiled data regarding customer feedback on various styles and designs.
  • Monitored competitor's activities and kept abreast of new products available in the market.
  • Maintained detailed records of all expenses related to fashion projects.
  • Handled social media accounts by creating content that promotes brand awareness.
  • Assisted in the styling of fashion models for photoshoots and runway shows.
  • Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Worked with management to quickly replenish low or out-of-stock items.
  • Offered customers maximum value by continuously learning about new products and related services.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.

Education

Diploma in Diesel Mechanic - Diesel Mechanic

AISCET
PUNJAB
03-2015

Computer Course - BASIC COMPUTER

CITY COMPUTER SYSTEM
HIMACHAL
03-2013

High School Diploma -

PSEB MOHALI
Ramgarh Sikri (Punjab)
03-2012

Skills

  • Inventory management
  • Team leadership
  • Problem solving
  • Time management
  • Shrinkage control
  • Promotions management
  • Advertising and marketing
  • Reporting
  • Point of sale systems
  • Friendly and outgoing
  • Incident reporting
  • Merchandise planning
  • Process improvements
  • Vendor collaboration
  • Store operations

Languages

Hindi
First Language
English
Beginner (A1)
A1

Accomplishments

  • I will achieve CTL targets for last year, 1 cr.
  • Achieve Puma Catapult program for internal growth, promote store supervisor to store manager.
  • Puma cat of the month in 5th time in a year.

Timeline

Store Manager

Puma Sports
08.2023 - Current

Senior Fashion Consultant

Bestseller retail India
04.2019 - 08.2023

Fashion Assistant

Arvind Lifestyle
03.2018 - 03.2019

Diploma in Diesel Mechanic - Diesel Mechanic

AISCET

Computer Course - BASIC COMPUTER

CITY COMPUTER SYSTEM

High School Diploma -

PSEB MOHALI

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