HEM SINGH
Retail Sales & Multi Store Operations Management
Jaipur
Summary
Leading multi-store retail operations across stock control, staff development, compliance, and customer service. Coordinates sales KPIs, budgets, and store standards while keeping daily trading aligned across locations. Builds capable store teams through training, coaching, and performance follow-up.
Overview
15
15
years of professional experience
Work History
Area Manager Manager
FirstCry.com (BrainbeesSolutions Pvt Ltd)
06.2025 - Current
- Track 10 stores across the area each day to maintain opening-to-closing operational consistency.
- Maintain 90% stock fill rate while balancing inventory levels to support customer demand and sales targets.
- Recruit, train, and motivate store teams and managers to strengthen customer service, performance, and operational knowledge.
- Enforce brand standards, company policies, health and safety rules, and local laws across all stores for consistent, ethical operations.
- Monitor KPIs, budget versus sales, dump and shrink, and top-line and bottom-line performance to guide regional decisions.
- Collaborate with store managers to sustain high customer service standards and resolve complaints effectively.
- Coordinate with visual merchandisers and senior management to keep brand presentation, promotions, and communications aligned across stores.
Cluster Manager
MR DIY (MS Dua Lima Pvt Ltd)
11.2022 - 06.2025
- Managed 5 stores across the cluster to maintain daily operations, SOP compliance, and consistent execution.
- Led and motivated store managers and employees, setting sales targets and key performance indicators across the cluster.
- Coordinated staff rosters and department-wise task allocation to keep coverage aligned with daily store needs.
- Conducted weekly store visits and daily calls to check operating standards, resolve issues, and reinforce compliance.
- Maintained visual merchandising and category flow across stores by coordinating execution with store teams.
- Controlled stock levels through grading reviews, stock takes, shrinkage tracking, and sales forecasting.
Cluster Manager
Aadhaar Super Market (A Venture of Future Group)
04.2019 - 09.2022
- Managed 16 COCO & FOFO stores across Rajasthan, coordinating opening-to-closing operations and steady execution across locations.
- Conducted weekly and monthly reviews with store managers to align sales, operations, and corrective actions.
- Coordinated daily video calls and conference calls with store managers to share updates and keep operations parameters accurate.
- Maintained compliance with operational standards, company policies, and local requirements across all stores in the cluster.
- Compiled sales and operations data for the State Ops Head while supporting cluster strategy and store-level follow-through.
Store Manager
Aadhaar Super Market (A Venture of Future Group)
09.2016 - 03.2019
- Managed budget versus sales analysis to track store performance and support top-line and bottom-line goals.
- Controlled stock fill rate and inventory levels to reduce dump and shrink while keeping shelves available for demand.
- Coordinated promotion rollouts and communications implementation to keep store messaging aligned with operational priorities.
- Led manpower management by assigning coverage, supporting daily execution, and keeping store teams organized.
- Developed staff growth plans through coaching and visual merchandising coordination to strengthen team capability and store presentation.
Hub Manager
Askme Grocery Pvt. Ltd (Getit Grocery)
09.2015 - 07.2016
- Drove daily sales targets by managing procurement timing, delivery execution, and order turnaround against TAT requirements.
- Built strong local vendor relationships to keep stock available and support fill-rate control across hub operations.
- Managed delivery, procurement, coordinators, and accounting staff while balancing manpower needs across the hub.
- Updated portal rates and product listings regularly, aligning inventory changes with seller and vendor team coordination.
- Trained hub staff, reviewed weekly performance, and set action plans for low performers to improve execution.
Assistant Manager
Reliance Retail Limited
10.2013 - 08.2015
- Managed daily store operations across goods receiving, FMCG food, non-food, and grocery departments.
- Led and motivated store teams, providing coaching on customer service, performance, and policy adherence.
- Monitored daily, weekly, and monthly store performance to support sales targets and profitability growth.
- Coordinated visual merchandising, brand standards compliance, and promotion and communications implementation across the store.
- Tracked near-expiry stock, followed up with suppliers on RTV, and supported local community business links.
Fashion Assistant
Shopper's Stop Ltd.
09.2011 - 10.2013
- Led colleagues across stock replenishment, display setup, and sales support to keep daily store operations running smoothly.
- Deputized for the department manager, coordinating priorities and driving business activity in their absence.
- Planned market growth initiatives and proposed promotions and special offers to support sales momentum.
- Maintained a safe, secure retail environment by enforcing shop security and anti-theft policies.
- Supported visual presentation through stock replenishment and display setup that kept merchandise ready for customers.
Education
Master of Business Administration - Retail and Operations Management
Poddar Institute
JaipurBachelor of Arts - undefined
M.D.S. University
AjmerSkills
Area operations management
Team leadership
Manpower management
Crisis management
Customer service management
P&L management
Stock fill rate and inventory control
Brand standards compliance
Visual merchandising coordination
Promotion and communications implementation
Budget vs sales analysis
Sales forecasting
Timeline
Area Manager Manager
FirstCry.com (BrainbeesSolutions Pvt Ltd)
06.2025 - Current
Cluster Manager
MR DIY (MS Dua Lima Pvt Ltd)
11.2022 - 06.2025
Cluster Manager
Aadhaar Super Market (A Venture of Future Group)
04.2019 - 09.2022
Store Manager
Aadhaar Super Market (A Venture of Future Group)
09.2016 - 03.2019
Hub Manager
Askme Grocery Pvt. Ltd (Getit Grocery)
09.2015 - 07.2016
Assistant Manager
Reliance Retail Limited
10.2013 - 08.2015
Fashion Assistant
Shopper's Stop Ltd.
09.2011 - 10.2013
Bachelor of Arts - undefined
M.D.S. University
Master of Business Administration - Retail and Operations Management
Poddar Institute
Personal Information
Date of Birth: November 9, 1987
Abstract
- 14 years of experience in Retail Operations in assignments with reputed organizations.
- Presently designated as Area Operations Manager with FirstCry (Brainbees solutions Pvt Ltd)Jaipur
- Gained exposure in the implementation of various retail operations.
- An effective communicator with stupendous management & communication skills and flexibility to work in a multi-cultural environment.
- Possess ability to motivate people to achieve organizational objectives.
Personal Vitae
Father's Name: Mr. Bhanwar Singh