Hema
New Delhi
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
3
3
years of professional experience
Work History
Retail Team Leader
Travel Retail Services pvt Ltd
New Delhi
12.2021 - Current
- Assisted customers in selecting appropriate merchandise for their needs.
- Coordinated with suppliers to ensure timely delivery of merchandise orders.
- Evaluated customer service standards at each location visited during store visits.
- Tracked market trends and monitored competitors' pricing policies.
- Maintained accurate records of employee attendance, leave requests, overtime hours.
- Managed inventory levels by monitoring stock movements and replenishing supplies when necessary.
- Resolved customer complaints in a professional manner.
- Scheduled shifts for team members in accordance with business needs.
- Facilitated monthly team meetings to review company objectives and strategies for achieving them.
- Handled escalated customer inquiries in a professional manner.
- Organized merchandise displays to maximize sales potential.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Organized book displays to attractively showcase products.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Tracked inventory levels using computerized systems.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Retail Team Leader
Travel Retail Services pvt Ltd
New Delhi
12.2021 - Current
- Coordinated with store managers to ensure product availability and efficient stock management.
- Participated in annual budgeting exercises to determine staffing requirements and other expenditure items.
- Identified opportunities for improving operational efficiency through process redesign or automation initiatives.
Education
MBA - Human Resources Management
IGNOU
New Delhi 07-2024
Master of Arts - Political Science
IGNOU
New Delhi 07-2021
Skills
- Customer service
- Team building
- Market analysis
- Professionalism
- Merchandise products
- POS software
- Order fulfillment
- Store policies and procedures
- Fashion knowledge
- Time management
- Store maintenance
- Multitasking
- Problem-solving
- Team motivation
- Inventory and stocking
- Cash register operation
- Merchandise display
- Attendance oversight
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
I joined as Customer service associate so I learned more about the product & work process so I got promotion as Team leader
Timeline
Retail Team Leader
Travel Retail Services pvt Ltd
12.2021 - Current
Retail Team Leader
Travel Retail Services pvt Ltd
12.2021 - Current
MBA - Human Resources Management
IGNOU
Master of Arts - Political Science
IGNOU