Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Additional Information
Generic

Hema Chakma

Clyde North

Summary

Customer Service professional with over 5 years of experience delivering exceptional support across diverse sectors, including retail fashion and healthcare. Skilled in building strong client relationships, resolving complex inquiries, and providing personalised service to meet customer needs. Adept at operating POS systems, managing stock, and handling high-pressure situations with professionalism and empathy. Skilled in communication, conflict resolution, and problem-solving, with a focus on building positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service

Timmy’s Fruits and Vegetable Shop
05.2025 - Current
  • Provide product information, including seasonality, origin, and storage tips.
  • Handle customer inquiries and resolve complaints professionally.
  • Weigh, price, and package produce accurately.
  • Operate the cash register, process payments, and issue receipts.
  • Arrange and replenish displays to look appealing and well-organized.
  • Receive, inspect, and unpack deliveries of fresh produce.
  • Rotate stock to maintain freshness and reduce waste.
  • Monitor inventory levels and report shortages to management.

Customer Service Specialist

BRAC Aarong
03.2022 - 04.2025
  • Greeted and assisted customers, providing accurate product information and solutions.
  • Assisted customers in selecting clothing, sizes, and styles.
  • Offered fashion advice and styling suggestions tailored to customer needs.
  • Processed transactions accurately using POS systems.
  • Handled cash, card, and digital payments securely.
  • Issued receipts, processed refunds, and managed exchanges.
  • Maintained organized and visually appealing merchandise displays.
  • Restocked shelves and racks promptly.
  • Collaborated with colleagues to meet sales targets and support store promotions.
  • Resolved customer complaints and communicated store policies clearly.

Call Centre Representative

United Hospital
04.2020 - 01.2022
  • Answered inbound calls promptly and professionally.
  • Assisted customers with inquiries, complaints, and service requests.
  • Provided accurate information about services and policies.
  • Identified customer needs and offered suitable solutions.
  • Escalated complex issues to relevant departments.
  • Followed up with customers to ensure issue resolution.
  • Updated account information and processed service requests.
  • Maintained confidentiality of sensitive customer data.
  • Met or exceeded targets for call handling time, quality, and satisfaction.

Education

Master of Business - Continuing

Melbourne Institute of Technology

Bachelor of Finance - undefined

National University
01.2018

Skills

  • Excellent verbal & written communication
  • Customer relationship management
  • Conflict resolution & problem-solving
  • Active listening & empathy
  • Time management & multitasking
  • Retail sales customer service
  • Healthcare customer service

References

Mahena, Haque, Manager, im.mahena@gmail.com, 0410335605, Timmy’s Fruit and Vegetable Shop

Languages

English
Bengali
Hindi

Timeline

Customer Service

Timmy’s Fruits and Vegetable Shop
05.2025 - Current

Customer Service Specialist

BRAC Aarong
03.2022 - 04.2025

Call Centre Representative

United Hospital
04.2020 - 01.2022

Bachelor of Finance - undefined

National University

Master of Business - Continuing

Melbourne Institute of Technology

Additional Information

  • Languages: English, Bengali, Hindi
  • References: MAHENA HAQUE Manager, Timmy’s Fruit and Vegetable Shop Ph: 0410335605 Email: im.mahena@gmail.com

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