Results-driven Business Analyst with expertise in aligning IT strategy with business objectives to enhance overall performance. Demonstrated success in managing IT resources, overseeing projects, and optimizing processes through strategic planning. Proficient in vendor negotiations and risk management, ensuring compliance and governance while fostering collaboration across teams.
Strategic IT Planning
Project Management Expertise
Vendor and stakeholder management
Resource Allocation Planning
Performance Measurement (KPIs)
Risk and Compliance Management
Change Management and Continuous Improvement
Cross-functional team leadership
Service delivery
· Successfully managed launch of new IT Service portal in production, meeting all project milestones and delivery deadlines.
· Spearheaded the successful delivery of major IT infrastructure upgrade project, resulting in 20% increase in system reliability and 30% improvement in user satisfaction.