Summary
Overview
Work History
Education
Skills
Certification
TOOLS & TECHNOLOGIES
Timeline
Generic

Hema Kamble

Program Manager
Navi Mumbai,MH

Summary

Strategic results-driven end-to-end Program Manager with 18+ years of experience leading enterprise IT transformation and automation initiatives across global organizations. Adept at driving end-to-end program execution, aligning technology solutions with business objectives, and fostering collaboration across cross-functional teams. Skilled in Agile, Scrum, and hybrid delivery models, with proven success in stakeholder engagement, risk mitigation, and governance. Recognized for coaching and mentoring project managers, ensuring delivery excellence, and generating measurable business outcomes through automation and ServiceNow integrations. Experienced in facilitating Scrum of Scrums, driving agile team metrics and compliance, and executing production readiness activities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program/Project Manager – ServiceNow

Planetlink Solutions
04.2025 - Current
  • Drive end-to-end execution of program deliverables, ensuring alignment with business objectives, and tracking overall program health.
  • Define and monitor program milestones, timelines, and deployment plans to achieve successful delivery outcomes.
  • Provide coaching and guidance to a team of project managers, fostering delivery excellence, and agile maturity.
  • Manage program scope, including demand intake, documentation, change control, and stakeholder communication.
  • Act as the face of the program, presenting progress updates to senior leadership and cross-functional stakeholders.
  • Liaise across Product, Operations, Technology to ensure seamless collaboration.
  • Facilitate Scrum of Scrums and cross-team prioritization, managing dependencies and program lifecycle execution.
  • Track and report on program financials including resource planning, budget adherence, and variance analysis.


Key Achievements:

  • Automated onboarding workflows integrating HR systems with Active Directory and ServiceNow – saved 1000+ man-hours annually.

Program Manager – Tools & Automations

Jio Platforms Limited
10.2019 - 04.2025
  • Drove end-to-end execution of strategic program deliverables, tracking overall health and aligning with business goals.
  • Defined and monitored program milestones, timelines, and deployment plans across multiple initiatives.
  • Communicate agile team metrics and compliance to drive transparency and accountability.
  • Ensure prompt issue resolution by tracking risks, gaps, and escalating blockers.
  • Reported agile team metrics and compliance, ensuring adherence to organizational standards.
  • Execute production readiness activities including sign-offs, documentation, rollout plans, and execution.


Key Achievements:

  • Generated $1.2M in incremental revenue through successful rollout of enterprise IT automation initiatives, improving client adoption and reducing time-to-market.

Project Manager – Tools & Automations

10.2014 - 09.2019
  • Defined project requirements, developed charters/WBS, and aligned scope, timelines, and resources with business objectives.
  • Oversaw end-to-end delivery using Jio Works and EPM, ensuring milestones were met and risks mitigated, reducing delays by 30%.
  • Key Achievements:
  • Delivered 20+ projects with 95% on-time completion and high stakeholder satisfaction.
  • Rolled out an enterprise-level Incident & Change Management system integrated with Microsoft Teams, reducing resolution time by 25%.

Team Leader

IDBI Intech Limited
02.2012 - 05.2014

Senior Engineer

Hewlett Packard
08.2011 - 01.2012

Subject Matter Expert – OPR

Tech Mahindra Limited
12.2009 - 07.2011

Team Member

Fidelity National Information Services
12.2007 - 12.2009

Education

Executive MBA - General Management

SP Jain School of Global Management
01.2023

Bachelor of Engineering - Electronics

Mumbai University
01.2007

Skills

Program & Project Management (Agile, Scrum, Waterfall, Hybrid)

Certification

Professional ScrumMaster (PSM)

TOOLS & TECHNOLOGIES

 JIRA | Confluence | Azure DevOps | MS Project | MS Teams | SharePoint | Power BI | ServiceNow |

Timeline

Program/Project Manager – ServiceNow

Planetlink Solutions
04.2025 - Current

Program Manager – Tools & Automations

Jio Platforms Limited
10.2019 - 04.2025

Project Manager – Tools & Automations

10.2014 - 09.2019

Team Leader

IDBI Intech Limited
02.2012 - 05.2014

Senior Engineer

Hewlett Packard
08.2011 - 01.2012

Subject Matter Expert – OPR

Tech Mahindra Limited
12.2009 - 07.2011

Team Member

Fidelity National Information Services
12.2007 - 12.2009

Bachelor of Engineering - Electronics

Mumbai University

Executive MBA - General Management

SP Jain School of Global Management
Hema KambleProgram Manager