Hema Ravi

Company Overview: A Member of the Shell Group.

• Managing domestic and international travel: Coordinating with travel vendors for reasonable flight fares, hotel bookings with the best available tariffs, and cross-checking with other portals.
• Cab booking, Pan India.
• Corporate tie-up with to avail better discounts on seat booking and cancellation charges.
• Office maintenance: On-time addressing of repair and maintenance in the office.
• Coordinating with respective stakeholders for any new infrastructure changes in office premises.
• Renewal of the rent agreement, annual maintenance contract, and working on new contracts.
• Working on cost-effective projects/procurement, as per the requirement of the organization.
• New vendor development post-management approval based on the vendor evaluation sheet.
• Verification of vendor bills as per the agreed rate contract, and looking for appropriate supporting documents.
• Resolving issues with invoices when discrepancies arise from finance.
• Active coordination for employee engagement activities, which includes arrangements for offsite events, lunch arrangements, and corporate events, to name a few.
• Efficiently handling general office administration.
• Procurement and all AMC renewals with cost-effective techniques.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

Company Overview: Corrosion-Free Chemical Manufacture.

• Sales and Marketing throughout India.
• Exhibition and event management.
• New customer development.
• Solving technical issues faced by customers by coordinating with the technical team.
• Plant and machinery installation support.
• Taking care of daily operations.
• Sales forecast and budgeting.
• MIS report on product-wise and customer-wise sales on a monthly and yearly basis.
• Direct reporting to the MD involving daily updates on sales, collections, and operations.
• Customer support involves sending them quotes, proforma invoices, and technical documents after dispatching the material.
• Executing export shipments, preparing documents, and coordinating with the freight forwarder, CHA, etc.
• Credit control: Payment follow-ups.
• Taking regular updates from existing customers for their new developments, so as to add value to their business through services and products.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.

Company Overview: Modular Kitchen Industry.

• Handling a team of 20 employees.
• Project planning starts from the allocation of the project in charge to the completion and handover of the project.
• Execution of a project smoothly and resolving all the issues encountered during the execution by coordinating with different stakeholders, like the materials team, HR, marketing, and sales.
• Once the wooden material is received in the factory, it is arranged for inward inspection, after which assembly is done.
• Any issues with the product should be notified to the purchaser, and the resolution should be obtained.
• Ensuring the customer is delighted with the workmanship, and the company’s products and services.
• Customer service: lodging the complaint in the system once received by anyone in the company.
• Allocating the service team to address the complaint received.
• Ensuring to resolve the complaint up to the satisfaction of the customer.
• Taking care of the factory premises with regard to repair, maintenance, and procurement in coordination with the admin and HR team in the head office.
• Selection and finalization of candidates required for execution.
• Coordinate with the respective stakeholders to achieve the company’s goals, and support each individual to ensure the company is meeting its set targets.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

Company Overview: Chemical Coating Mfg.

• Managing a team of 20 employees.
• Working in a manufacturing unit.
• Supply chain management: Procuring raw materials and finished goods from India and other countries.
• Credit control
• Budegting
• Sales forecasting.
• Crisis management.
• Sales and Marketing.
• Efficient coordination with the team for domestic and international exhibitions.
• Team building and controlling.
• Vendor management: rate agreements, AMC, and rate negotiations.
• Travel Management: Domestic and International Travel.
• Procurement, domestic, and import.
• Coordination for plant set (installation).
• Admin and HR-related activities.
• Preparing e-way bill.
• Coordination with the customer for sales by sending a pro forma invoice.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Company Overview: Chemical Coating Manufacturers.

• Managing team of 12 employees
• Worked in Manufacturing unit
• Supply chain management: Procuring raw material and finished goods from India and other countries
• Collection follow up: Rigorous payment follow up
• Crisis management
• Sales & Marketing
• Efficient coordination with team for domestic & International exhibitions
• Team building and controlling
• Vendor management: Rate agreements, AMC, rate negotiations
• Travel Management- Domestic & International travel
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Vendor Management
• Travel arrangements and Hotel Reservation
• Facility Management
• Management of House Keeping and Security Services
• Organizing Training Programs / Events
• Visitor / Guest Management
• Taking care of inbound and outbound couriers
• Taking care of bills and purchase orders
• Library management
• Call Management – inbound and outbound
• Overall Administration
• Collections: Responsible for collection of payment, TDS forms & C forms
• Coordinating with external consultant for all kinds of statutory requirements under different labor laws like PF, gratuity, PT, Shop & Establishment Act, etc
• Create spreadsheets, compose e-mails, manage employee databases, organizational charts, maintain paper and electronic files, create documents
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Acquired proper equipment, refreshments, and supplies for meetings and supported needs of attendees.

• Responsible for all order process in Maharashtra,Goa & Rest of Maharashtra
• It includes receiving orders, raising invoices, follow-ups for payments, collection of C Forms etc
• All the transactions done in Orion software—ORACLE BASED
• Ensure timely execution of all the jobs related to Sales Order Processing with 100% compliance follow-ups
• Taking care of the administration of the office, which includes maintaining attendance, leave records, couriers, stock statement, hotel bookings, arranging meetings, efficient co-ordination between sales person and management
• Follow up for not available material with concerned department in Head office, urgent deliveries from warehouse
• Preparation of billing Report month wise for each dealer
• Sending daily list of cheques deposited in bank to accounts department in HO
• Taking care of customer care department by logging & updating complaints, enquiries through company portal.Allocating the complaints to the carpenter, preparing their schedule, following with up with sales person for the closure of the complaint
• Informing customers & dealers about the stock status whenever enquired
• Maintaining cordial relationship with fellow employees
• Coordinating with external consultant for all kinds of statutory requirements under different labor laws like PF, gratuity, PT, Shop & Establishment Act, etc
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.

• Responsible for complete order process- of all India customers like ECIL, BEL etc
• Preparing & sending the initial quotation to customers, getting confirmation and processing the orders in SAP (Sales & distribution module), preparing invoice and sending it to the customer
• Preparation of MIS Report, various Sales Information for Accounts Receivable, Customer information etc
• Independently coordination with sales persons, marketing team and Direct Customers & Dealers, on day to day basis
• Simultaneously taking care of the office administration

• Joined as admin officer in the company where attendance maintenance, filing personal information about employees separately of all over India, registering inward & outward courier
• After seeing my outstanding performance in the company, management transferred me to “CUSTOMER SUPPORT DEPARTMENT” within a period of 3 months, where all the orders were processed in SAP: Sales & distribution module
• Preparing reports related to billing, inventory, outstanding statement with ageing days and sending it MD on monthly basis
• Addressing and resolving queries from Customers, Marketing staffs on a regular basis
• Follow ups for payments from customers on daily basis
• Independently coordination with ware house person, sales and finance team