Hema S

Work History

Maersk Global Service Centre

05.2017 - Current

Improved account receivable collection rates by implementing efficient tracking and follow-up procedures.
Supported cash application team by providing accurate remittance information, enabling prompt posting of payments to appropriate accounts.
Provided training and mentorship to junior collection specialists, enhancing departmental knowledge base and skill set.
Facilitated the resolution of billing disputes, collaborating with internal departments to correct errors and expedite payment.
Identified trends in late payments, recommending process improvements to prevent future delinquencies and improve overall collection efforts.
Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Achieved performance goals on consistent basis.

Maersk Global Service Centre

05.2017 - Current

Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Kept up to date on industry information, system changes, network rules and compliance issues.
Analyzed, researched and resolved payment claims within required timeframes.
Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.
Negotiated settlements with clients to achieve mutually beneficial outcomes while maintaining company interests.
Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
Built trust among customers through consistent and transparent communication during the dispute resolution process.
Collaborated with cross-functional teams for successful resolution of complex dispute scenarios.
Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.

Maersk Global Service Centre

05.2017 - Current

Handled ratesheets to global Key customers as special- point of contact
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.

CMA CGM Shared Service Centre

10.2013 - 08.2016

Handling Global compliance in Head office documentation (Lost Bill , Blank forms supply to global agencies, Documentation Audit , Vessel Certificate)
Handled Documents Like Commercial Invoice, Packing List, Certificate of origin, L/C, Bank guarantee, Letter of indemnity etc
Converting non-compliance report into compliance report
Communicating with global agents and head office team via mails within the agreed SLA
Investigated and resolved customer inquiries and complaints quickly.