Hema Singh
Nashik
Summary
Results-driven sales professional with a proven track record in customer engagement, business development, and sales negotiation. Known for driving revenue growth through strategic relationship building and delivering exceptional customer experiences. Committed to contributing to a dynamic team to achieve organizational success and enhance overall business performance.
Overview
10
10
years of professional experience
Work History
Sales Officer
IDFC FIRST BANK
Nashik
10.2024 - Current
- Managing partner DSA channels to drive business growth.
- Streamlined loan procedures by keeping regular contact with clients.
- Managed walk-in customer interactions.
- Handle customer queries and deliver personalized resolutions.
- Executed verification processes to meet compliance requirements.
- Negotiated sales agreements to enhance profitability.
- Consistently met sales targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
Customer Engagement Associate
Kuhoo Finance Private Limited
06.2023 - 04.2024
- Enhanced customer satisfaction by identifying specific needs.
- Enhanced customer relations via effective communication.
- Managed timelines to ensure punctual completion.
- Developed training programs to enhance customer service techniques for junior staff.
- Assessed loan eligibility by analyzing credit history, income, and collateral.
- Evaluated credit risks for education loans by analyzing financial statements.
- Coordinated with credit team to gather outstanding documents for loan approval.
- Maintained case progress consistently through to disbursement stage.
- Forged valuable connections through partner channels.
- Lead Crm Management
Senior Associate
WNS Limited
03.2022 - 05.2023
- Registration of invoices - Basic checking of invoices on the first instance
- Entering the correct fields, Selecting correct vendors and registering them for invoice processing
- Invoice processing - Matching the cost and matching lines according to the SOF budget and releasing the invoices for payment
- Handling Vendor Queries - Resolving / Handling the queries from vendors regarding the invoices
- Processing of Credit Memos
- Vendor reconciliation
- V lookup, Pivot, Basic Numerical work on Excel
Fashion Consultant
Ritika Pvt Ltd
12.2020 - 01.2022
Personal Shopper
Shoppers Stop
07.2019 - 06.2020
Fashion Consultant
Best Seller Pvt. Ltd.
12.2016 - 03.2019
- Company Overview: (Retail)
- (Retail)
Customer Care Associate (CCA)
Shoppers Stop
11.2014 - 11.2016
Education
B.COM -
Mumbai University
01.2017
HSC -
Maharashtra State Board
01.2013
SSC -
Maharashtra State Board
01.2010
Skills
- Analytical thinking
- Task Organization Skills
- Effective Problem Resolution
- Accuracy
- Team leadership
- Detail-Oriented Mindset
- Teamwork and collaboration
- Lead generation
- Sales negotiation
- Loan processing
- Customer relationship management
- Problem solving
- Effective communication
Personal Information
- Date of Birth: 03/05/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Training Programs Attended
- Customer Service & Communication Skill Training Program at Service Office
- Retail Selling Program
Accomplishments
- Best CCA at Shoppers Stop
- Best Personal Shopper at Shoppers Stop
- Outstanding Performer in Accounts Receivable at WNS
- Outstanding Performer of the month in Kuhoo
Disclaimer
I hereby declare that all the information given above is correct to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2
Timeline
Sales Officer
IDFC FIRST BANK
10.2024 - Current
Customer Engagement Associate
Kuhoo Finance Private Limited
06.2023 - 04.2024
Senior Associate
WNS Limited
03.2022 - 05.2023
Fashion Consultant
Ritika Pvt Ltd
12.2020 - 01.2022
Personal Shopper
Shoppers Stop
07.2019 - 06.2020
Fashion Consultant
Best Seller Pvt. Ltd.
12.2016 - 03.2019
Customer Care Associate (CCA)
Shoppers Stop
11.2014 - 11.2016
B.COM -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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