Hema Susmita Aluru

• Implemented requirements for 80% of user stories, mockups, wireframes and story boards
• Created 25+ process flow diagrams as the basis for designing new product features
• Spearheaded competitor analysis, providing quarterly reports that guided strategic product decisions and contributed to a 5% increase in market share
• Collaborated with clients and senior leadership to formulate a comprehensive roadmap, resulting in a 25% increase in clarity on product outcomes and release strategies
• Maintained a consistent customer satisfaction using net promoter score (NPS) of at least 8 through proactive user feedback analysis and improvements
• Collaborated with project managers, engineers, UX designers, customer success teams to prioritize, plan, and successfully execute product backlog
• Conducted training sessions for a team of over 30 associates, resulting in enhanced skills, improved performance, and increased overall team effectiveness
• Collaborated with UX/UI designers to create a user-friendly product interface, resulting in a 20% increase in user adoption and a 15% decrease in customer support tickets
• Integrated 10+ cutting-edge features into the product roadmap, resulting in a 25% boost in user engagement

• Collaborating with Product Owner, IT team and Cross-functional leaders to collate & deliver complex and technical requirements into a coherent plan
• Facilitate key ceremonies including Scrum of Scrums, program level retrospectives, release reviews, and other program level meetings with both technology and stakeholders
• Transformed 8 teams to agile within 2 months & accelerated delivery by 40%
• Helped the product owner to prioritize & groom, reduced sprint planning time by 80%

• Spearheaded automation standards for testing product upgrade features, which improved productivity by 40% company-wide
• Examined 10k lines of code and executed tests to isolate defects, improving compatibility with legacy products by 30%

· Created and updated manual test scenarios aligned with product specifications.

· Maintained records of test results, test data, and other relevant information.

· Monitored bug resolution efforts and tracked successes.

• Created and updated manual test scenarios aligned with product specifications