Hemachandiran S
Medical Coding
Pondicherry
Summary
Quality Manager with 11.5
years of experience in Medical Coding develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Manager - Quality
Corro Healthcare Solutions
Chennai
11.2022 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Senior Leader
Omega Healthcare Management Pvt Ltd
Chennai
09.2014 - 11.2022
- Discovered training needs and provided coaching.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Set clear team goals and delegated tasks and set deadlines.
- Produced weekly, daily and monthly activity reports and forecasts.
Education
B.Tech ECE - Engineering Technology
Bharathiyar College of Engineering And Technology
Karaikal04.2014
Skills
Policies and procedures
Certification
Six Sigma Green Belt
Timeline
Manager - Quality
Corro Healthcare Solutions
11.2022 - Current
Six Sigma Green Belt
08-2018
CPC - Certified Professional Coder
08-2015
Senior Leader
Omega Healthcare Management Pvt Ltd
09.2014 - 11.2022
B.Tech ECE - Engineering Technology
Bharathiyar College of Engineering And Technology
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