HEMACHANDRA NAIK
Mangalore,KA
Summary
Dynamic leader with extensive experience in property management and hotel management, excelling in strategic planning, sales and marketing, achieving budget targets, and enhancing customer satisfaction through innovative service solutions, notably with Prestige Estates Projects Ltd and Accor Hotels. Skilled in OTA management and staff development, A proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results as a team.
Overview
19
19
years of professional experience
Work History
Property Manager -Sales and Maintenance
Prestige Estates Projects Ltd
09.2024 - Current
- Coordination with the pre-sales team, inquiry follow-up.
- Responded promptly to inquiries from potential customers about product features and pricing plans.
- Handling direct walk-in clients, property show-around.
- Negotiated contracts with clients on behalf of the company.
- Negotiation and onboarding channel partners.
- Coordination with partnered banks for client loan formalities, documentation process.
- Attended industry events to build relationships with key contacts in the market.
- Represented sales events and MICE exhibitions
- Initiated contact with prospects via email campaigns or cold calls
- New lead generation through personal contacts
- Developed strong relationships with clients to understand their needs and preferences.
- Presented product demonstrations to showcase features and benefits to potential clients.
- Cultivated relationships with existing customers to encourage repeat business.
- Organized training sessions for employees on topics related to customer service best practices.
- Reviewed invoices from contractors hired for work completed at the property in order to ensure the accuracy of billing statements.
- Coordinated logistics for special events hosted at the property, such as conferences or banquets.
- Managed the budgeting process for operational expenses, including capital improvements, and personnel costs.
- Performed periodic reviews of contracts with vendors to ensure adherence to service-level agreements.
- Ensured that all necessary licenses were obtained from relevant authorities in accordance with applicable laws and regulations.
- Conducted regular inspections of the property to ensure compliance with local regulations and safety standards.
- Assisted in developing marketing campaigns aimed at increasing awareness about available rental units within the complex.
- Built relationships with service vendors and submitted associated billing statements.
- Inspected properties regularly to identify deficiencies, and schedule repairs.s.
- Exercised direct supervision over property staff.
- Managed and oversaw operations, maintenance and administration of properties.
- Prepared and submitted monthly tenant visit logs.
Manager - Sales, Marketing and Front Office
The Ocean Pearl Ujire Dharmasthala
06.2022 - 08.2024
- Created content for promotional materials, including brochures, flyers, and websites.
- Maintained relationships with key customers through regular communication.
- Built relationships with influencers in the industry for increased visibility.
- Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community.
- Cultivated relationships with corporate clients and travel agencies.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Pre-opening hotel setup, coordination, and arrangements.
- Developed comprehensive marketing strategies to enhance brand awareness and reach.
- Customer-oriented & service-minded.
- Coordinated events and promotions to engage target audiences and boost visibility.
- Problem Solving & Tactful.
- Oversaw digital marketing initiatives including social media and email campaigns.
- Educating, training & mentoring; performance evaluation.
- Budgeting & inventory control.
- Hotel operating systems - Opera, Micros, IDS design and installation.
- OTA Management - Make My Trip, Goibibo, Travel Guru, Yathra, Agoda, Booking.com.
- Online review platforms - Trip advisor, Google.
- Social Media Marketing - Google, Facebook, Instagram Page, Trip advisor page.
- Revenue Management.
- Strategic planning & forecasting vs budget achieved.
- Banquets Booking, Menu - Pricing /Costing, manning planning.
- Month end P&L.
- Hotel Content Audit.
- GST Claims.
- Staff Recruitments along with Joining Formalities, Documentation, Accommodation.
- Local area Marketing Planning.
- Maintained accurate records of guest accounts using property management system.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Maintained accurate records of all transactions for accounting purposes.
- Meet budget targets and quality standards by proactively leading team members and monitoring operations.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Developed strategies for improving customer satisfaction ratings.
- Enforced safety regulations among front office staff members.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Analyzed market trends to inform strategic planning and decision-making.
Branch Operations Manager
Honda Motorcycle and Scooter India / Matrix Honda
05.2018 - 06.2022
- Action plan to achieve Sales Target - sourcing and filtering enqueries
- Customer data management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Sales conversion and cross selling - increased in profit
- Vehicle stock planning - demand vs supply.
- Incentive approval
- New tie-ups, onboarding finance and bank partners
- Outbound sales - visiting banks, institutions, local societies, milk dairy's, canopy activities.
- Registration process, documentation, NOC, clearance certificate
- Demonstrated vehicle features and benefits to potential buyers.
- Managed customer inquiries through phone, email, and in-person interactions. Inquiry follow-up track.ng.
- Planning on sales and marketing offers, freebies, packaging, festive season offerings.
- Advised clients on warranties, service plans, and additional products offered by dealership.
- Negotiated pricing and financing options with clients effectively.
- Maintained accurate records of financial transactions.
- Recruited, interviewed, and trained new employees as needed.
- Implemented new operational procedures to enhance customer experience.
- Served as primary contact between the branch and corporate headquarters.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Managed inventory levels of cash, supplies, and other resources.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Assistant Front Office Manager
Country Inn & Suites By Radisson
03.2017 - 12.2017
- Departmental Job Training for the team to ensure the maximum productivity and best performance.
- Overlook on Training Actualizations, ensuring healthy working conditions between the staff and inter departments.
- Encouraging the team to achieve the Medallia Target as per brand standards to have Loyal Guest.
- Ensure the Brand Loyalty membership program Promoted and pamper the team to enroll the guest to make sure monthly Targets are achieved.
- Effective way of Guest Interaction through which we shall retain our guest for future business and Collect Customer Feedback to improve Service.
- Handling Online Travel Agents room rates and maintaining parity in rates.
- Hotel Website content Audit.
- Introduce Promotional Packages to ensure Sales target reached.
- Overlook and Coordinate with Sales and Marketing.
- Looking after Reservation, Negotiation of Tariffs for Groups and Finalizing Corporate Contract.
- Upload Promotional Packages for Room, Laundry, Spa and Swimming pool to increase revenue generation.
- Regular Room, Floor check, maintain snag list to uplift the property standards.
- Maintaining guest data records to increase productivity.
- Coordinate with the Corporate Learning and Development team to conduct training as observed and required for team performance.
- Planning on Yearly Budget and Cost Control to maximize the Departmental Profit.
Duty Manager
IBIS KOCHI CITY CENTRE
02.2016 - 03.2017
- Departmental Trainer from Accor India L&D Team, successfully completed Accor India corporate training to ensure staff product knowledge
- Setting up the department - Front Desk setup during pre-opening
- Forms and Formats follow up to set the Process OTA and Website content check
- Assigning a Daily Action plan for Team Leaders and Associates
- Trained to set up the Opera and Micros team regarding operation and installation procedures
- OPERA configuration
- Design of Floor / Room Plan in OPERA PMS
- Planning for Simulation stays with checklist standards to follow
- Follow up on Taking over department inventory from the Projects Team
- Coordination and planning during Photo Shoot
- Daily Property rounds and Snag list checks to perform the Property Snag List
- Coordination with Corporate Team movements like Hotel stay, transportation.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Provided training sessions for new staff members on company policies and procedures.
- Created positive work environment for employees and delivered exceptional customer service.
Front Desk Team Leader
Ibis Bangalore Techpark and Novotel Bangalore Techpark
06.2013 - 08.2015
- Ensure Guest Satisfaction and comfort during the stay and guest preferences are updated in respective guest profiles
- Updating Guest feedback to the Management to Improve Service Quality Handling VIP and Corporate movements, Courtesy Calls, Amenity Vouchers, Birthday Amenities and Special Vocations
- Department Indent and encouraging the team to do the cost control
- Taking care of Concierge Service and Travel Desk Service like Transportation, City Tour
- Cashiering, Collecting Due backs from Finance, Foreign Exchange
- Encouraging the guest to leave Prompt Service Feedback on, Trust You and VOG Training Associates and New Joined staff to make sure brand standards are followed
- Month end Reports like up sell Report, Guest Complaint reports, training calendar, training actualization report etc
- Extreme care about Loyalty Guests, Updating special preferences in His/her Profile Credit Card Transactions, Reconciliation, settlements
- Trained in the Fire and Safety Measures and Emergency Evacuation team
- Daily Arrival Room Check to ensure guests are happy about the room
- Rate Variance, Rate Check Report, Pre-Audit and Post Audit Reports, Market Segments, Business Sources, Online Travel Agencies and Procedures
- Departmental Inventory and Indent rising
- Maintaining record of miscellaneous sales like mini-bar, travel desk, Business center use, swimming fool usage.
Sales Executive and Front Office Executive
Hotel Royal Orchid
05.2008 - 05.2013
- Worked as Sales Executive at Kempegowda International Airport Bengaluru Devanahalli Bengaluru under Hotel Royal Orchid.
- Coordination with Airport Representatives, Airport Manager and Duty Managers of 7 Branches of Royal Orchid Hotels in Karnataka.
- Pamper the guest to stay in royal orchid - Sales USP.
- Update and control on Hotel occupancy Positions of all 7 Branches and decide on Best Available rates of the day.
- Selling rooms, conversion at Airport arrival hall by Promoting the Brand and Current Offers.
- Generate future business leads, Room sales of All 7 Branches of Royal Orchid Hotels in Karnataka.
- As an Front Desk Executive Smooth Operation of check in and checkout, guest comfort.
- Room Check of all the Arrival Block rooms in Coordination with Housekeeping and Circulating Report to HODs.
- Room Assignments for VIP, SPECIAL REQUEST and rest of the arrival guests.
- FOREIGNERS VERIFICATION REPORT, C-FORM, with Local Police Commissioner Office.
- Communication with FOM and DM regarding Every Shift Briefing, Training Calendar Planer.
- Reservations, phonetics.
- ensure every guest Registration form Updated properly, Cross checking the Departure Folios, Bill to Company Invoice Processing, and Cross-Checking Credit Card Transaction of the Day.
- Allowance Policy, Paid Out, Petty Cash Voucher, Guest Cheques postings, Etc.
Front Office Associate
Hotel The Mark Boulevard
03.2007 - 04.2008
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Maintained an organized front office area by restocking supplies as needed.
- Assisted guests with check-in, check-out, and room reservations.
Education
Diploma - CABIN CREW & HOSPITALITY (Flight Steward)
Indira Gandhi Institute of Aeronautics
Bangalore, Karnataka06-2008
BBA - Business Administration - Specialization in Sales & Marketing, Digital Marketing
IIBM Institute of Business Management
Noida06-2026
Skills
- Property showing, Client and stake holder Relationship building
- Marketing and advertising, market analysis, Lead generations
- Effective communication
- Leasing and sales
- Pre-Opening set up and coordination
- Customer-oriented with profit
- Contract negotiation
- Problem Solving, Tactful, Think out of the box
- Performance evaluation
- Budgeting
- Inventory control
- Property Management Systems
- OTA Management
- Registration Set up
- Online review platforms
- Digital Marketing
- Revenue Management
- Strategic planning
- Forecasting
- Banquet Booking, Menu Pricing, Costing, Manning power planning
- Event coordination
- Month end P&L
- Hotel Content Audit
- Staff Recruitments and Joining Formalities, Documentation
- Local area Marketing Planning
- Vendor negotiation and Coordination
- Tenants Complaint handling
- Property maintenance
- AMC, DLP, Purchase formalities
- Staff hiring, Monitoring, Training
- Microsoft Word, Excel, PowerPoint
- WebEx, Microsoft Teams, Google meet
Accomplishments
- Star Executive and Excellence award from Ibis Novotel Bengaluru Techpark
- Pan India 3rd Best Performer award in Le-Club Enrollment from INBT.
- Several Employee of the Month Awards from Hotel Royal Orchid Bengaluru, Accor Hotels.
- Best Manager from Ocean Pearl group of hotels for Trip Advisor, Online Travel Agents achievements and Online Marketing (Social Media ) in 2023
Languages
English
Hindi
Kannada
Tulu
Timeline
Property Manager -Sales and Maintenance
Prestige Estates Projects Ltd
09.2024 - Current
Manager - Sales, Marketing and Front Office
The Ocean Pearl Ujire Dharmasthala
06.2022 - 08.2024
Branch Operations Manager
Honda Motorcycle and Scooter India / Matrix Honda
05.2018 - 06.2022
Assistant Front Office Manager
Country Inn & Suites By Radisson
03.2017 - 12.2017
Duty Manager
IBIS KOCHI CITY CENTRE
02.2016 - 03.2017
Front Desk Team Leader
Ibis Bangalore Techpark and Novotel Bangalore Techpark
06.2013 - 08.2015
Sales Executive and Front Office Executive
Hotel Royal Orchid
05.2008 - 05.2013
Front Office Associate
Hotel The Mark Boulevard
03.2007 - 04.2008
Diploma - CABIN CREW & HOSPITALITY (Flight Steward)
Indira Gandhi Institute of Aeronautics
BBA - Business Administration - Specialization in Sales & Marketing, Digital Marketing
IIBM Institute of Business Management
Hobbies and Interests
Driving, Listening to Music, Watching and Playing sports and games
Research
Political & Economic condition of Scheduled Tribes under the guidance of SDM College Ujire
Training
- Leadership Development Program Level 1 and 2 under Accor Corporate trainer Ms.Trudy Hart at Ibis Novotel Bangalore Techpark.
- Trained as an Inter Departmental Trainer from Accor Academe.
Professional expertise
- Communication - Fluency in multiple languages
- Social Media Marketing – Google, Facebook, Instagram Page, Trip advisor
- Pre-Opening set up, coordination and building healthy relation with stake holders
- Customer-oriented, service-minded, patience, good listener, think out of the box.
- Problem Solving & Tactful.
- Training & mentoring; performance evaluation.
- Budgeting & inventory control.
- Property Management Systems – Opera, Micros, IDS.
- OTA Management – Make My Trip , Goibibo, Travel Guru, Yathra, Agoda, Booking.com
- Online review platforms – Trip advisor, Google.
- Revenue Management, Competition Analysis, Pricing strategies, MICE, SWOT
- Strategic planning & forecasting vs budget achieved.
- Banquets Booking, Menu – Pricing /Costing, manning planning.
- Month end P&L
- Hotel Content Audit.
- GST Claims.
- Staff Recruitments along with Joining Formalities, Documentation, Accommodation.
- Local area Marketing Planning.
Disclaimer
I hereby declare that all the information above stated is true to the best of my knowledge and belief.
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