Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
Timeline
GeneralManager

Hema (Dhamal) Patil

Software Test Manager / Lead
Pune

Summary

Profile Summary Total 15+ years of experience into Software Testing and Quality Assurance for leading organization Financial (Register Transfer Agency application for Mutual Funds, Online Mutual Fund, Finance Against Securities - Mortgage), Banking (Core Banking Application, Online Money Transfer), Insurance, Healthcare / Clinical Trials and Retail (FMCG). Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Software Quality Engineering Manager

Cytel Statistical Software & Services Pvt. Ltd
03.2018 - Current

Products: Solara / OKGO 1.0 / FlexRandomizer

  • Product: Solara (Ongoing Development): Cloud based Solara unlocks the strategic potential of the biostatistician, enabling development teams to thoroughly explore statistical design options, decide together, and clearly communicate business trade-offs
  • Managing testers from 7 scrum teams (Manual + Automation Testers), Stakeholder reporting, timesheet building for Testing Team
  • Oversees Test Leads to ensure a cohesive approach to testing across the project, including functional and non-functional testing
  • Architects an overall holistic integrated test approach based on the end user and product implementation
  • Guides Test Leads on implementing a risk-based and shift-left approach to testing and maintaining high test coverage
  • Develops and documents the overall test strategy and test plan for the product - what to test, how to test, when to test, how much to test
  • Oversees implementation of a robust, comprehensive, and automated regression test suite at different architecture layers like component, micro services, API and UI layer
  • Documents and maintains applicable high level test plans and reports (e.g. SDLC TPR, SATPR, SATS, etc.)
  • Helps Test Leads participate effectively in story grooming and sprint planning meetings to maximize testing effectiveness
  • Optimizes resources [people and equipment] through targeted testing and environments to reduce ineffectual testing efforts
  • Coordinates internal/external process audits
  • Oversees performance and security testing
  • Generates project metrics
  • Represents Test Leads in BRD process, defect triage, PI activities, internal/external quality audits, RCAs, and SDLC reviews
  • Works cross-functionally, particularly with Customer Support and IT
  • Works with Program Manager and Principals to balance workload and maximize productivity across all teams
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Participated in team-building activities to enhance working relationships.
  • Environment and Tools Used: Postman, Python-PyTest + Selenium, TestRail, Jira, Azure, Confluence, JavaScript
  • Press Release: https://www.cytel.com/software/solara

Product: (In maintenance mode): OKGO 1.0 / FlexRandomizer:

  • Leading the test activities + internal/external quality audits
  • OKGO 1.0: is web-based application developed as a standardized statistical tool that implements the evidence‐based Go/No‐Go decision-making framework, allowing clinical teams to streamline their decision process
  • Press Release: https://www.cytel.com/software/ok-go
  • FlexRandomizer: is web-based application developed for accurate randomization forms, the backbone of any clinical trial
  • Press Release :https://www.cytel.com/software/flexrandomizer

Project Manager - Testing Practises

Mphasis – An HP Company, Mphasis Ltd
Pune
10.2011 - 02.2018

Account: Riva Financial Services, UK

  • Project For: Franklin Templeton - Riva Transfer Agency Application
  • Met project deadlines without sacrificing build quality.
  • Identified plans and resources required to meet project goals and objectives.
  • Facilitated communication between internal personnel and client for project cohesion.
  • Achieved project deadlines by coordinating with all teams to manage performance.
  • Planned, designed and scheduled phases for large projects.
  • Drove team success through shared vision and recognition of quality performance.
  • Made decisions independently and collaboratively on testing related challenges.
  • Managing test team (Team Size 7), Manager + Client reporting, timesheet building for Testing Team, assigning tasks to Team members.
  • Timesheet management for Testing Team, work allocations to Team members
  • Involved in Requirements Analysis and Listing of Test Scenarios (BUI, Functional, Unit, Integration, System, Database, Regression, Web, API)
  • Involved in Test Case Scripting, Execution and Test Case Reviews
  • Defect Reporting and Verification
  • Mentoring the New Teammates regarding various modules
  • Generation of defects report, test execution status reports for weekly meetings with senior management
  • Planning, deploying, and managing the testing effort for any given engagement / release
  • Co-ordination with in-house, on-site development team as well as FT UAT and FT Production Support team

Accomplishments during the tenure:

  • Certificate of Appreciation” award from Client (Riva Financial System): Signed by Ghassan Hakim, CEO – Riva and Tim Leeming, Director – Riva
  • Awarded 3 times Quarterly and Monthly Summit Award: Best Employee – Mphasis Ltd
  • Awarded 2 times for Valuable Team Contribution – Summit Awards

Software Test Engineer

IBM
Pune
02.2011 - 10.2011

Account: Express Scripts, USA

  • Collaborated with product owners to stay current on intended functionality.
  • Designed testing scenarios for Functional testing.
  • Design test plan, test consideration, test case document, test result document
  • Execute test cases (Functional, Integration, and Database)
  • Test Documentation creation and management (Tool: Quality Center)
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Verify data using DB2 and performed database testing by writing and executing Queries
  • IBM Mainframes Testing using CICS/DB2, HIPAA transaction set number 835 (Health Care Claim Payment/Advice), modifying the JCLs, executing the JCLs for validating the data in DB2 tables
  • Environment: Windows XP, IBM – Anchor (Mainframe Application), DB2, Quality Center MS Excel.

Software Test Engineer

QualityKiosk Tech
Mumbai
09.2007 - 02.2009

Account: HDFC Bank Ltd

  • Applications tested: FlexCube Investment Services- FCIS (Host System) & FC@IS (Web Application), FlexCube Investment Services (Systematic Investment Program), FinnOne - Finance against Securities (FAS)
  • Responsibilities for Both Applications: User Acceptance Testing for all new enhancements/modules
  • Collaborated with product owners to stay current on intended functionality.
  • Analysis of requirements followed by the setup and execution of baseline tests
  • Ensured that testing standards are adhered to in the modules and fixed deadlines for each module
  • Designed test plans, test specifications
  • Identified & analyzed risks and devised plans to mitigate the business risks
  • Prepared and executed test cases (GUI, Functional, Unit, Integration, System, Database, Regression, Web, and Business Objects), Design documents and Manuals
  • Generated defects report, test execution status reports for weekly meetings with senior management
  • Co-ordination with in-house production team as well as Oracle solution team
  • Responsible for developing and tracking design documents and scripts
  • Designed a basic setup for automation by using Rational Robot and VBA Macros in MS Excel for creation of test data
  • Enhanced and modified the scripts (Rational Robot and VBA) according to the test case scenarios
  • Verified data using Toad and performed database testing by writing and executing Queries
  • Database Migration Testing / ETL Testing
  • Created successful test scripts to manage automated feature testing (Tools Used: SQL Server 2000, WS-FTP, ASP, Java, Rational Robot, MS Excel, VBA Macros)

Account: NSDL

  • Designing Automation setup and creation of regression test case suite
  • Setup and execute baseline for automation setup using Quick Test Pro (QTP) 9.0 – now known as UFT
  • Creation of regression test case suite and VBA Macros in MS Excel
  • Responsible for monitoring the test logs, generated defects report and test execution status reports.

Account: ABN-Amro

Applications tested: Access Online(Single window financial trading portal

  • Creation of regression test case suite for the entire Asia-Pacific region
  • Development and Execution of Test Cases
  • Wrote SQL queries to extract relevant data to aid in analysis and decision support and VBA Macros in MS Excel for creation of test data
  • Environment: Linux, Quality Center, DB2, MS Excel


Education

Master of Science - Computer Science

Savitribai Phule Pune University
Pune, India
01.2000 - 04.2002

MBA - Finance

Savitribai Phule Pune University
Pune, India
01.2004 - 04.2006

Skills

Skill Highlightsundefined

Certification

ISTQB Foundation and Agile Extension

Additional Information

  • Leading, managing and implementation of testing projects for mid to large size application (3-20 direct and indirect reports). Overseeing the quality assurance testing and teams for various software products. Worked in service based and product-based models. Co-ordination of QA efforts resulting in on time delivery of regular scheduled releases. Leading the QA teams for testing security and privacy, business logic, data integration, migration, performance, regulatory, interface compatibility, optimization of testing, scalability Recommend Quality improvement practices and processes based on current and emerging technologies, tools. Building POCs for actual usage of these new tools and techniques in the current workflows, training and helping the teams to adapt them. Develop, implement, and maintain the quality practices including various procedures, quality metrics, standards, best practices. Key Responsibility Project and Team Management: 60% | Individual Contribution in QA activities: 40% Leading QA teams from 7-8 Scrum teams for end-to-end test delivery by collaborating with various cross-functional development teams. Responsible for quality management for two of the product lines in the company – one is SaaS and other is web-based product. Implementation of Test Pyramid for test automation activities for increased ROIs – API, backend services and functional automation. Communicate with the project leadership and customers to elicit requirements, manage product quality, ensure regulatory compliance, and validate requirements specifications. Involved in Requirement Analysis, Estimations, Test Planning and Strategy, Test Execution, Reviews and sign off for various test cycles. Responsible for Test Traceability for various types of testing and final test report creations and closure Facilitated System Acceptance and UAT Cycles with business users and then sign-off. (Alpha and Beta Testing) Bug triaging / issue tracking at various levels of test activities. Performance testing and benchmarking. Setting up the infrastructure for testing in “CI/CD and Test”. Hiring of new resources, resource planning, billing reconciliation. Onboarding, mentoring the new(/existing) teammates. Building the QMS, SOPs, work instructions, guidelines, templates for uniformity of test activities.

Affiliations

  • ISTQB Foundation and Agile Extension
  • Prince2 ® Registered Practitioner
  • NCFM Certification for Mutual Funds Module

Timeline

Software Quality Engineering Manager

Cytel Statistical Software & Services Pvt. Ltd
03.2018 - Current

Project Manager - Testing Practises

Mphasis – An HP Company, Mphasis Ltd
10.2011 - 02.2018

Software Test Engineer

IBM
02.2011 - 10.2011

Software Test Engineer

QualityKiosk Tech
09.2007 - 02.2009

MBA - Finance

Savitribai Phule Pune University
01.2004 - 04.2006

Master of Science - Computer Science

Savitribai Phule Pune University
01.2000 - 04.2002
Hema (Dhamal) PatilSoftware Test Manager / Lead