Summary
Overview
Work History
Education
Skills
Languages
Key Skills Strengths
Accolades Involvements
Personal Information
Extracurricular Activities
Timeline
Generic

Hemadri R

Chennai

Summary

Seeking a position in an organization to boost my career and provide organizational and goal-oriented skills to the benefit of the company.

I have thirteen years of total experience in the Aftermarket Spares and services team in Supply Chain industry. I have close to one year of experience working for an e-commerce giant Amazon.com in which my job is to deal with sales, technical & product queries from customers through inbound email and calls.

Overview

14
14
years of professional experience

Work History

Supply chain advisory Senior Analyst(Team Lead operations)

Accenture
04.2011 - Current
  • Part of Aerospace and Defense industry in spares and services team for a leading Aircraft Engine manufacturer in Canada
  • Having a vast experience of twelve in the Purchasing support process handling clients from different countries like Canada, Singapore, US and Poland
  • Handling a team of four members for the past two years till date and responsible for conducting one-one sessions, managing team’s deliverables and ensuring there is no misses in their quality and TAT, managing their leaves and shifts on a daily basis
  • Working for a pilot process within the team and transitioning the process since Nov 2020 till date
  • Striving to streamline the pilot process by preparing the process documents, updates, participating in client calls, process improvement initiatives etc., Responsible for purchasing spare parts for engine on a daily basis for an engine service center from the main warehouse plant, also to analyze the demand of the material and improve the inventory levels by maintaining the safety stock and also to support the production line/repair line of the engine
  • Responsible for AOG job order/work order creation for the engine that comes in for repair or overhaul at the service center
  • Backup resource for supporting a plant in Singapore for direct/indirect purchasing activities for the client, also support reporting activities to ensure on-time delivery of material to the engine/repair line at the service center
  • Co-Ordinate with Clients for any queries related to Work order creation
  • Preparation of monthly reports for client reporting Maintaining productivity trackers daily for management reporting Working on process improvements to gain client satisfaction and for revenue generation Action customer queries through mails on a timely basis to build & maintain good customer relationships
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Created and implemented tracking systems to monitor progress and meet deadlines.

Customer Service Associate

Amazon.com
10.2010 - 02.2011
  • Part of email support team for US retail department for Amazon.com website
  • Dealt directly with customers through responding to emails regarding preorder & post order queries
  • To ensure customer satisfaction in terms of on time delivery, replacement and refunds related to products displayed in the website
  • To deal with the returns of the product and also work with the logistics team to ensure right time delivery
  • Dealing with volumes of emails during the peak season of business and respond to the emails on time
  • Cross trained with other departments like tech support and UK retail team to support the company during the peak time of business
  • Review performance metrics on a regular basis, identifying opportunities for improvement
  • Identify opportunities for process improvement and develop recommendations to the process.

Customer Service Associate

Reliance Bpo
10.2009 - 04.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

B. Tech (ECE) -

Gokulakrishna College of Engineering, Sullurpet, Jawaharlal Nehru Technological University
01.2009

Skills

  • Completed the emerging leaders program conducted by Accenture for eligibility of team lead, acted as a buddy team lead and learnt on how to perform as a team lead
  • Certified as Microsoft Excel Guru from the Excel goodies Inc, Chennai
  • Basics of C language
  • MS-Office
  • SAP end user
  • Good interpersonal skills and also good at inbound & outbound call handling with customers
  • Team Collaboration
  • Customer Support
  • Employee Management
  • Customer Relationship Management (CRM)
  • Effective Communication
  • Problem Solving
  • Interpersonal Skills
  • Decision Making
  • Active Listening
  • Order Processing
  • Attention to Detail
  • Positive Attitude
  • Stress Management
  • Call Documentation
  • Relationship Building
  • MS Office
  • Calm and Professional Under Pressure
  • Inbound Call Management
  • Strong Analytical and Problem Solving Skills

Languages

Telugu
Advanced (C1)
English
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)

Key Skills Strengths

  • Good communication skills
  • Enthusiastic to learn new things
  • Flexible to work in shifts and dedication

Accolades Involvements

  • Achieved Numero Uno Awards, client appreciations several times for being a good business operator for completing the deliverables results on time with 100% quality.
  • Achieved monetary performance award and star of business award for noiseless delivery during absenteeism of team members.

Personal Information

  • Date of Birth: 05/22/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Extracurricular Activities

Participation and volunteering in all the events held at office like CSR activities, Fun Fridays, Eco watch team activities etc. Active participation in cultural activities held at school and college level. Passionate about singing & meditation.

Timeline

Supply chain advisory Senior Analyst(Team Lead operations)

Accenture
04.2011 - Current

Customer Service Associate

Amazon.com
10.2010 - 02.2011

Customer Service Associate

Reliance Bpo
10.2009 - 04.2010

B. Tech (ECE) -

Gokulakrishna College of Engineering, Sullurpet, Jawaharlal Nehru Technological University

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Hemadri R