Hema Karthik Parepalli
Annavaram
Summary
Skilled Airline Services Operator with comprehensive experience in airline operations and customer service. Possess strong communication abilities, problem-solving skills, and an adeptness at facilitating efficient boarding procedures. Previously contributed to improving passenger satisfaction rates and streamlining operational processes. Esteemed for versatility and a keen understanding of airline industry standards and regulations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Security Executive
Spicejet
05.2024 - Current
- Monitored premises to ensure safety and security for all personnel.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Trained new staff on security procedures and emergency response techniques.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Desk Executive
Sindoori faber
Hyderabad
04.2023 - 11.2023
- Responded to user inquiries via phone and email support.
- Diagnosed and resolved hardware and software issues efficiently.
- Assisted users with troubleshooting network connectivity problems.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Education
Bachelor of Arts - Political Science
Andhra University
Visakhapatnam 03-2024
Skills
- Security protocols
- Team leadership
- Risk assessment
- Effective communication
- Operations management
- Emergency response
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Certificate
- Basic avsec
- DGR
Timeline
Security Executive
Spicejet
05.2024 - Current
Desk Executive
Sindoori faber
04.2023 - 11.2023
Bachelor of Arts - Political Science
Andhra University