HEMA KHUBCHAND TALREJA

Helping students settle abroad involves several crucial steps to ensure they find the right country, university, and successfully obtain a visa.

Here’s a structured approach you can see follow as:

• Initial Consultation: Understand the student's academic background, career aspirations, budget, and preferred countries.
• Profile Evaluation: Assess their academic qualifications, test scores (like IELTS/TOEFL), work experience (if any), and financial readiness.
• Country Selection: Based on the student's profile and preferences, suggest suitable countries (e.g., NZ, AUS, CAN, UK, US, Europe) considering factors like immigration policies, job opportunities, and living conditions.
• University Selection: Recommend universities that align with the student’s academic background, career goals, and budget. Consider rankings, program offerings, campus location, and cultural fit.
• Document Verification: Assist in verifying and preparing necessary academic transcripts, certificates, and recommendation letters.
• University Applications: Help in selecting and applying to a few suitable universities. Manage the application process including writing personal statements or essays.
• Securing Admission: Monitor application status and ensure the student receives admission offers from chosen universities.
• Documentation Support: Guide the student in preparing essential documents such as passport, admission letter, financial proof, and health insurance.
• Visa Application Process: Provide detailed instructions on completing visa application forms accurately and submitting them within deadlines.
• Interview Preparation: Offer mock interview sessions to prepare for visa interviews (if required by the destination country)

• Managed Work Permit and PR visa services for Canada and Europe (Poland & Malta), focusing on educated and skilled professionals.
• Identified sales opportunities and developed strategies to increase sales revenue.
• Attended sales meetings and training sessions regularly to stay updated on industry trends and product knowledge.
• Supervised daily sales reports to ensure achievement of productivity and sales targets.
• Recommended and implemented ideas to enhance sales profitability.
• Consulted with new and existing clients regarding job and visa application processes.
• Assisted clients throughout the end-to-end registration and documentation process.
• Maintained professional relationships with clients through effective communication via telephone and email.

• Worked under an Australian MARA lawyer, providing insight into Australian immigration laws and regulations.
• Advised numerous clients on migration visa processes for Australia and Canada.
• Facilitated enrolment of clients into in-house coaching classes for IELTS preparation.
• Specialized in assisting clients with Canada Provincial Nominee Program (PNP) migration visas.
• Regularly updated clients on the latest changes, invitation rounds, PNP draws, and visa requirements through emails, WhatsApp, and other communication channels.
• Achieved monthly targets, focusing on maximizing conversion ratios.
• Maintained strong and professional relationships with clients by providing honest and genuine career guidance and consultation.

• Provided face-to-face consultation to clients seeking migration visas to Canada and Australia.
• Followed up with client inquiries received via emails, calls, and walk-ins.
• Maintained relationships with current and potential clients.
• Actively listened to client requirements and made sales accordingly.
• Handled client queries and managed registrations.
• Coordinated with the process team for documentation.
• Trained and supervised team members.
• Maintained records of team data and client data.
• Proactively monitored changes to immigration regulations.
• Conducted training sessions to update team members on regulatory changes.
• Organized team meetings to discuss plans, goals, and achievements.
• Conducted sales performance reviews with the team and manager to achieve sales targets.

• Provide in-person counseling sessions on Australia migration prospects.
• Handle various communication channels, including inbound and outbound calls, chats, emails and walk-ins.
• Interview clients and manage all applications face-to-face.
• Evaluate CVs for migration purposes.
• Assess client eligibility and provide feedback on CV status.
• Convince clients to attend counseling sessions to understand their eligibility, visa processes and procedures, fee structures, and job opportunities in demand.
• Ensure the information provided is accurate and correct on both sides.
• Provide detailed information on visa rules and immigration services.
• Consult clients on visa fees and required legal documents.
• Obtain and record client information, including names and addresses, in CRM along with feedback and notes.
• Ensure the counseling/sales pitch converts into quality leads.
• Contribute to achieving related targets/results as required.
• Provide advice on student visas for clients not qualifying for PR visas.

• Interacted with students and parents about overseas education and career opportunities.
• Followed up with students via emails and phone calls.
• Handled inquiries directly at the branch.
• Provided information on required documents for admissions.
• Coordinated between the Admit Department, Visa Department, and students.
• Addressed queries and assisted with alternative course options in different countries.
• Participated in educational fairs within Mumbai.
• Trainee Team Leader Responsibilities:
• Managed the team in the absence of the leader.
• Ensured completion of duties and responsibilities.
• Conducted daily briefings, maintained attendance records, planned activities, and coordinated tasks.
• Motivated and inspired team members.
• Assisted in generating walk-ins and converting them into admissions.
• Updated MIS reports and communicated with senior management.
• Maintained follow-ups with students, parents, counselors, and the admission department.
• Ensured team targets were met.

• Guided students and working professionals on correspondence course availability approved by UGC, HRD, and DEC, Government of India.
• Informed candidates about different types of courses from various universities.
• Provided proper guidance on suitable career paths.
• Addressed queries and resolved issues regarding applied courses.
• Managed the admission process from enrollment to examination.

• Sold various products to customers using a provided database, convincing them to buy the right products.
• Provided customers with selling and cross-selling options, explaining benefits and hidden costs.
• Responsible for selling products, generating leads or referrals to meet daily targets.
• Made reminder calls to customers about their credit card due amounts and informed them of potential charges for late payments.
• Guided customers on arranging visits from collection personnel for due payments, ensuring receipts were provided as evidence of payment.

• Prepared attendance reports, created and corrected worksheets, and provided assignments on various topics.
• Monitored students’ progress reports.
• Conducted lectures in all subjects.
• Arranged monthly parent meetings to discuss children’s improvement in studies.
• Organized extracurricular activities to promote all-round development of students.