Summary
Overview
Work History
Education
Skills
Achievements
Timeline
TruckDriver

Hemakshi Jain

Hyderabad

Summary

Dynamic Staffing Manager with a proven track record in optimizing recruitment strategies and fostering employee relations. Spearheaded performance management initiatives at Randstad, resulting in significant increases in team productivity. Recognized as a top performer twice in 2023, demonstrating a strong commitment to organizational development and excellence. Expertise in compliance monitoring, conflict management, and leadership drives effective mentoring and on boarding programs.

Overview

7
7
years of professional experience

Work History

Lead Staffing

Randstad
06.2022 - Current
  • Implemented performance management systems, driving a culture of continuous improvement across the team.
  • Collaborated with department leaders to integrate staffing services into the broader organizational framework.
  • Optimized workflows by adopting technology solutions, automating tasks, and improving productivity.
  • Developed tailored training programs for new hires, enhancing retention, and streamlining onboarding
  • Mentored junior staff, fostering industry knowledge, and career growth opportunities.
  • Reviewed applications and resumes to support recruitment and streamline candidate placement.
  • Screened candidates across various requisitions and channels based on business needs.
  • Recognized as a top performer in Q3, Q1 of 2023, and Q4 of 2024.
  • Acted as an SME, providing support and performance feedback to new hires during their ramp-up phase.
  • Led a team of 15, ensuring quality work, and mentoring new hires.
  • Updated SOPs regularly to reflect current processes.
    Partnered with other department leaders to ensure smooth staffing integration across operations.

Lead Generation - Internship

Showkasee
10.2023 - 02.2024
  • Delivered clear presentations, improving colleague understanding of project goals and objectives.
  • Prepared reports summarizing data analysis to inform key decision-makers of trends.
  • Planned and executed company events to increase employee engagement.
  • Supported staff with daily tasks, reducing workload, and enabling focus on high-priority assignments.
  • Designed recruitment plans, advertised open positions, and conducted interviews.
  • Collaborated with managers and directors to conduct interviews.

Customer Service Associate (AMAZON UK PROCESS)

Sutherland Global Organization
06.2020 - 08.2022
  • Provided guidance to colleagues on challenging situations, leveraging industry expertise.
  • Monitored customer feedback to identify service improvement areas.
    Assisted in developing new customer service protocols to enhance performance.
    Built strong client relationships through reliability and dedication to mutual success.
    Improved workplace efficiency by implementing new organizational methods.
  • Managed high call volumes with excellent time management, reducing wait times.
  • Conducted follow-up calls to ensure customer satisfaction post-resolution, or purchase.
  • Trained new associates on company policies and procedures.
  • Developed customer service initiatives to reduce wait times.
  • Utilized internal tools to address customer needs and resolve issues quickly.
  • Delivered technical support to resolve product and service issues.

Account Health Specialist

Amazon
08.2021 - 05.2022
  • Monitoring Seller's accounts
  • Auditing on behavior, performance, and risk that each third party represents to a company.
  • Areas of monitoring include Seller Information Management and policy compliance.
  • Implement strong incident detection & response systems.
  • Assisted sellers in maintaining their accounts and resolved issues to avoid the deactivation of accounts.
  • Recording financial data, including monies that are both incoming and outgoing.
  • Ensured compliance with regulatory standards by maintaining accurate documentation.

Junior Accountant

Sunil Narayan & Associates
06.2018 - 05.2020
  • Developed comprehensive understanding of company''s financial software package, becoming a valuable resource for troubleshooting and training fellow team members.
  • Reduced errors in financial reporting through meticulous review and analysis of documents.
  • Streamlined accounting processes by implementing efficient data management techniques.
  • Contributed to the success of a system migration project by assisting in data conversion tasks, ensuring a seamless transition for the accounting team.
  • Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
  • Assisted with preparation of monthly financial statements.
  • Utilized tax software to prepare and file tax returns.

Education

B.com - Commerce

Osmania University
05.2018

Skills

  • Compliance Monitoring
  • Training and Development
  • Communications management
  • Applicant Tracking Systems
  • Sourcing new candidates
  • Onboarding Processes
  • Workforce Management
  • Recruitment Strategies
  • Technical knowledge
  • Employee Relations
  • Compliance Monitoring

Achievements

● Secured135 in Duo lingo English Test (DET)
● Secured overall 318 in GRE with a 72 percentile in Verbal Reasoning and 76 percentile in Quantitative
Reasoning
● Secured overall score of 61 in Pearson English Test (PTE).
● Certification from Skill Nation for completing workshop in Business Intelligence using Power BI

Timeline

Lead Generation - Internship

Showkasee
10.2023 - 02.2024

Lead Staffing

Randstad
06.2022 - Current

Account Health Specialist

Amazon
08.2021 - 05.2022

Customer Service Associate (AMAZON UK PROCESS)

Sutherland Global Organization
06.2020 - 08.2022

Junior Accountant

Sunil Narayan & Associates
06.2018 - 05.2020

B.com - Commerce

Osmania University

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Hemakshi Jain