Hema Kumari Kona
Visakhapatnam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
RTO Agency
Sumanth Enterprises
01.2021 - 12.2021
- Conserved agency resources and minimized waste by accurately logging company property, supplies and equipment to avoid duplicative ordering.
- Established program to monitor agency services and identify opportunities to measure actions.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Receptionist
Sri Kiran Technologies
01.2012 - 12.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Chemistry
Gayatri Degree College
Vizianagaram05.2011
Mathmatics, Physics, And Chemistry
CKMGJ College, Intermediate
Vizianagaram03.2008
10th Class -
ZPGH School, 10th
Vizianagaram03.2006
Skills
- Office Administration
- Client Records Management
- Client Counseling
- Bilingual in Telugu and English
- Database Management
- Social Skills Teacher
- Customer Service Management
- Data Management
- Administrative Management
- Customer Retention
- Customer Service
Languages
Telugu
Bilingual or Proficient (C2)
English
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
RTO Agency
Sumanth Enterprises
01.2021 - 12.2021
Receptionist
Sri Kiran Technologies
01.2012 - 12.2014
Bachelor of Science - Chemistry
Gayatri Degree College
Mathmatics, Physics, And Chemistry
CKMGJ College, Intermediate
10th Class -
ZPGH School, 10th
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