Hemalatha Boddupalli
Visakhapatnam
Summary
Dynamic professional with a proven track record at TECH MAHINDRA, enhancing customer relations and streamlining operations. Excelled in leveraging excellent typing skills and a deep understanding of Internet technologies to boost efficiency and sales. Expert in candidate tracking and pre-screening, significantly improving recruitment processes. Demonstrates a confident approach to problem-solving and team collaboration, driving business growth.
Overview
5
5
years of professional experience
Work History
Business Development Associate and Hr at Gbh
hemalatha
Visakhapatnam
09.2023 - 04.2024
- Developed and implemented strategies to increase sales and market share.
- Negotiated pricing agreements with vendors and clients.
- Analyzed data from customer surveys to identify areas of improvement.
- Supported HR activities such as recruitment process coordination and onboarding new hires.
- Worked with HR and department leaders to identify qualities of top candidates.
Assistant Manager at Indiamart
hemalatha
Visakhapatnam
04.2022 - 05.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Associate at Wipro (general Stream)
hemalatha
Visakhapatnam
06.2021 - 08.2021
- Reviewed medical claims for accuracy and completeness, verifying patient eligibility and coding.
- Processed a high volume of claims on a daily basis using established time frames.
- Researched claim denials and appeals to determine appropriate resolution.
- Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
Amazon Customer Service Associate at TECH MAHINDRA
hemalatha
Visakhapatnam
12.2018 - 04.2021
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Addressed inquiries, resolved customer issues, and managed customer relations.
Education
MBA - Human Resources Management
Andhra University
Visakhapatnam06-2025
Bachelor of Technology - ECE
Vignan Institute of Engineering For Women
Visakhapatnam04-2018
Intermediate,MPC
Narayana Jr College
Visakhapatnam05-2014
Ssc
Abs Public School
Visakhapatnam04-2012
Skills
- Familiarity with Windows 81 and 10, Chrome OS, Microsoft Word, and Internet Explorer
- Excellent typing skills
- Demonstrates an understanding of the Internet, Amazoncom website, and competitor websites
- Resume scanning
- Applicant sourcing
- Candidate tracking
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Timeline
Business Development Associate and Hr at Gbh
hemalatha
09.2023 - 04.2024
Assistant Manager at Indiamart
hemalatha
04.2022 - 05.2022
Associate at Wipro (general Stream)
hemalatha
06.2021 - 08.2021
Amazon Customer Service Associate at TECH MAHINDRA
hemalatha
12.2018 - 04.2021
MBA - Human Resources Management
Andhra University
Bachelor of Technology - ECE
Vignan Institute of Engineering For Women
Intermediate,MPC
Narayana Jr College
Ssc
Abs Public School
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