Hemalatha Durgi
Summary
Detail-oriented Business Analyst with over 4 years of experience in delivering comprehensive solutions across platforms , actively pursuing opportunities . Demonstrated expertise in leading cross-functional initiatives and optimizing workflows through strategic, data-driven insights. Proficient in Agile methodologies and stakeholder management, with a proven history of enhancing operational efficiency and delivering impactful features. Committed to applying analytical skills and a user-centric approach to advance complex projects.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager/Associate Business Analyst
Thoughtworks
11.2024 - Current
- Currently leading key feature development initiatives, including Basic Fixed Deposit (FD) creation, which involves API contract definition and integration with the Core Banking System and Non-Banking Services.
- Collaborate with stakeholders to gather, analyze, and validate business requirements, ensuring alignment with strategic objectives
- Drive end-to-end solution design, working closely with product managers and technical architects
- Lead Agile ceremonies such as sprint planning, backlog grooming, and story writing to maintain delivery momentum
- Collaborate with cross-functional teams, including designers, developers, and QA, to ensure timely and high-quality feature delivery.
Product Manager /Business Operations Analyst
Thought works
12.2023 - 10.2024
- Showcased team capabilities in handling production incidents, demonstrating leadership in ticket analysis - ensuring client satisfaction through clear communication and reporting.
- Identified and extracted data post-season, categorising and structuring it for detailed analysis.
- Created a custom dashboard providing insights on escalation volume, issue distribution by application, root cause categorization, and SLA adherence, by applying Pareto principle to identify that 80% of issues originated from top root causes each month during the peak season , enabling better decision-making
- Provided actionable insights to the client, leading to the development of a roadmap aimed at reducing the occurrence of top root causes by 25%
Product Manager /Associate Business Analyst
Thoughtworks
03.2023 - 11.2023
- Worked as a Product Business Analyst for a leading Sales Intelligence and Go-to-Market platform.
- Conducted a usability analysis and heuristic evaluation, identifying key gaps and usability issues, which resulted in boosted adoption and retention. Additionally, leveraged Amplitude to track user behavior and insights to further enhance retention efforts.
- Led the revamp of the Analytics page, improving user experience by providing valuable sales engagement insights and intelligent recommendations
- Partnered with the Product Owner on the development of the "North Star" goal-setting feature, empowering sales managers to effectively track and achieve performance goals. Led brainstorming sessions, gathered and validated requirements, and co-drafted use cases
- Enabled on-time delivery of the beta release within 3 months, contributing to key platform enhancements.
- Facilitated sprint ceremonies including Daily Stand-ups, Backlog Grooming, Estimations, Sprint Planning, and Retrospectives to ensure smooth project execution
Product Manager /Associate Business Analyst
Thoughtworks
08.2022 - 02.2023
- Led the design and scale-up of a virtual coding coach with personalized Socratic feedback on TDD, Clean Code, and OOP, reducing onboarding time by 65%.
- Developed a Trainee Info Dashboard for trainers, enabling real-time progress tracking and saving 4 hours/week in manual effort.
- Proposed and outlined a vision for a content authoring platform, detailing core features and API requirements
- Collaborated with cross-functional teams and stakeholders to gather requirements and shape product direction.
- Created a long-term roadmap aligned with business goals.
- Prioritized and groomed the product backlog, aligning with roadmap, technical strategy, resource availability, and overall product vision
Management Consultant
Sensiple
02.2020 - 10.2020
- Collaborated and engaged in the client's meetings to identify key challenges, gather business requirements to provide solutions.
- Drafted reports and documents of business intelligence, highlighting findings to make further decisions by working closely with the product development team to create and maintain marketing materials
- Conducted market research and competitor analysis to understand and communicate insights to the product team
Embedded Software Engineer
Appasamy Associates
03.2016 - 06.2018
- Collaborated with cross-functional teams in requirement analysis, and gathered primary data.
- Performed various image processing enhancements and feature detection functions to improve the quality.
- Researched, analyzed, and developed segmentation protocols. Tested, reviewed, and optimized the algorithms to improve efficiency.
- Documented technical reports are submitted to high-level management.
Education
MBA - Analytics & IT, Operations
ICFAI Business School
Bangalore 02-2020
B.E - Biomedical Engineering
SSN College of Engineering
Chennai03-2016
Skills
- Relationship building
- User research
- Agile methodologies
- Sprint management
- Requirement Gathering
- Requirement Analysis
- Product roadmap planning and execution
- User stories
- Cross-functional collaboration
Leadership Positions
- Core member of Converge 2024, India-wide office event on consulting.
- Led and mentored a junior team during Service Jam (organized by the Hyderabad Design Team), guiding them through project execution and successful submission of the use case, despite being the group's least experienced mentor. Empowered the team with structured support, collaboration, and design thinking practices
Certification
- Certified Scrum Product Owner®, Scrum Alliance
Timeline
Product Manager/Associate Business Analyst
Thoughtworks
11.2024 - Current
Product Manager /Business Operations Analyst
Thought works
12.2023 - 10.2024
Product Manager /Associate Business Analyst
Thoughtworks
03.2023 - 11.2023
Product Manager /Associate Business Analyst
Thoughtworks
08.2022 - 02.2023
Management Consultant
Sensiple
02.2020 - 10.2020
Embedded Software Engineer
Appasamy Associates
03.2016 - 06.2018
MBA - Analytics & IT, Operations
ICFAI Business School
B.E - Biomedical Engineering
SSN College of Engineering
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