Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Hi, I’m

Hemalatha H S

Operation Specialist
Bangalore
Hemalatha H S

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.

Overview

5
years of professional experience
3
Languages

Work History

SIRVA
Bangalore

Support Service Coordinator
05.2022 - Current

Job overview

    • Providing worldwide relocation services for Clients BASF, P&G, LMC, HSBC, EY, BUPA etc
    • Account Management, Customer Initiation, Departure Services, Tax Assistance, HHG, Expense processing, Banking etc
    • First Replay action, CSAT & SLA 100% solving 90+ request per week with 100% quality.
    • Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Data Validation, monitoring complete initiation process for customer worldwide & IPR
    • Call Briefing, KYC, transaction monitoring, Payment, Expense on holds, Reimbursement process and KPIs for vendors/suppliers.
    • Excellent knowledge with Reloaccess, Zendesk, Novus, OnBase, DPS (Digital Policy System) and D365 Applications
    • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
    • Assessed customer needs and developed solutions to meet needs.
    • Communicated with clients and service providers to provide updates on work progress.
    • Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
    • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
    • Resolved customer complaints and issues to drive satisfaction and loyalty.
    • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
    • Conducted regular reviews of operations and identified areas for improvement.
    • Evaluated customer needs and feedback to drive product and service improvements.
    • Analyzing financial statements

Alliance Data Card Services
Bangalore

Process Analyst
08.2020 - 05.2022

Job overview

  • Providing Credit banking services for Many Clients like Ex: Bank of America, Victoria's Secret and Toyota Etc
  • Solved more than 30,000+ accounts with 95%-100% Quality
  • Hands on experience with credit banking, loyalty program and loan transactions
  • Handling and verifying Credit Bureau [Equifax, Experian, Transunion and Innovis]
  • Worked on Bankruptcy, Fraudulent activity, Deceased, Sold, Purged and Settlement Accounts etc
  • Validation of Debts and Good will adjustments.
  • Increased efficiency and team performance by implementing actionable process improvements.
  • Produced documentation outlining process improvement solutions.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Reviewed financial statements and identified inconsistencies and inaccuracies.
  • Monitored financial covenant tracking system to verify compliance.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
  • Investigated and resolved customer disputes related to credit decisions.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent knowledge with eOSCAR, VCAR's, Docuware, SNAP, Excel, PowerPoint and BID Applications.

Sunrise Biztech Systemsb
Bangalore, Karnataka

Trainee
12.2019 - 05.2020

Job overview

  • Learned new materials, processes, and programs quickly.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Developed and facilitated new-hire orientations.

Education

SJB Institute of Technology
Bangalore

Bachelor of Engineering from Computer Engineering
08.2015 - 08.2019

Skills

    Proficiency in Office programs

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Software

MS Office

Reloaccess

EOSCARS

D365

Accomplishments

    Q3 - 2023: Top Performer, SIRVA

    Q1 - 2023: Top Performer, solved 1500+ tickets - SIRVA

    Q4 - 2021: Top Performer- Alliance data card services

    Q2, Q3 - 2021: Top Performer-Alliances data card services

Timeline

Support Service Coordinator

SIRVA
05.2022 - Current

Process Analyst

Alliance Data Card Services
08.2020 - 05.2022

Trainee

Sunrise Biztech Systemsb
12.2019 - 05.2020

SJB Institute of Technology

Bachelor of Engineering from Computer Engineering
08.2015 - 08.2019

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Hemalatha H SOperation Specialist