Hemalatha P
Bangalore
Summary
I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. I want to excel in this field with hard work, perseverance and dedication.
Overview
5
5
years of professional experience
Work History
Customer Service Analysis
Accenture
Bangalore
04.2024 - Current
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Transaction Processing Quality Officer (LEVEL III)
1st Organization Name
Bagmane Tech park
09.2019 - 07.2022
- A competent professional with experience in Investment banking- transfer of funds, positions & team management in a US based capital domain process
- Role involves performing operations in an offshore team, consistently achieving SLA, target keeping and client satisfaction as primary objectives.
Process Specialist - DB
2nd Organization Name
Crescent Electronic City
08.2022
- Working for the global leader company in the retirement industry
- Processing Demography, Hardship withdrawal, Loan issuance, Loan repayment, Termination, and beneficiary transfer.
Education
Graduation -
NEW HORIZON COLLEGE
12.2019
HSC -
New Horizon PU college
12.2016
SSLC -
Madonna High school
12.2014
Skills
- Friendly, Positive Attitude
- Quality Assurance
- Problem-Solving
- Active Listening
Achievements and Awards
- Spirit of winning (individual) award, 12/21, 03/22
- Rewards and Recognition(RNR) awards for highest individual productivity and quality, 12/21
- Received few appreciation E-mails from onshore for completing the assigned task for particular plans
- SME-subject matter expert -Mphasis
Keyskills and attributes
- Maintaining Time Management with a committed team worker with a flexible approach to work and to take initiative whenever required.
- Good interpersonal skills and very committed towards the assignment given to me hard working, Enthusiastic and Honest.
- Matured enough to handle sensitive information in a professional way.
- Self-confident and Believes in scheduled and smart working.
- Can quickly grasp complex situations and turn them into manageable tasks.
Hobbies and Interests
- Listening to music
- Cooking
- Travelling(One Day trip)
Disclaimer
I hereby declare that the particulars furnished above are true, correct and complete to the best of my knowledge and belief.
Timeline
Customer Service Analysis
Accenture
04.2024 - Current
Process Specialist - DB
2nd Organization Name
08.2022
Senior Transaction Processing Quality Officer (LEVEL III)
1st Organization Name
09.2019 - 07.2022
Graduation -
NEW HORIZON COLLEGE
HSC -
New Horizon PU college
SSLC -
Madonna High school
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